Effective Communication Essay

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Effective Communication Essay
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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 1071

  • Pages: 4

Effective Communication

Effective communication between team members is a desire to have within all criminal justice organizations. Communication cannot only be done verbally; it can also be done nonverbally with the use of body language as well. Another major component in effective communication is having the ability to know the difference between listening and hearing. Even though effective communication is vital to the success of criminal justice organizations, there are many barriers to overcome such as: language barriers, communication involving semantics, and the ability to listen.

The Process of Verbal & Non-Verbal Communication and the Associated Components of Each There are two types of effective communication channels in the criminal justice field that are known as formal and informal channels. According to (www.businessdictionary.com), “A type of verbal presentation or document intended to share information and which conforms to established professional rules, standards and processes and avoids using slang terminology. The main types of formal communication within a business are downward where information moves from higher management to subordinate employees, upward where information moves from employees to management and horizontal where information is shared between peers.” In the criminal justice organization, the formal communication channel goes upwards within the chain of command based on the ranking system. The military is a perfect example because they are ran through a chain of command system where they are forced to utilize the formal communication channel. According to (www.ehow.com), “Formal channels of communication are within the hierarchy of the criminal justice field. The chain of command directs the formal channels of upward, downward, and horizontal communication through the levels of command.

The organization’s hierarchy establishes procedures related to communication within the levels of command. The directors dictate the means of communication and to whom each subordinate is to report. The hierarchy sets the structure and atmosphere through written policies and procedures.” An example of an informal channel of communication would be a conversation between two people at work about a particular individual and their work habits. There is no documentation of the entire conversation and it is not formal.

The Difference Between Listening & Hearing in Communication There are a few key differences between listening and hearing. When you actively listen you are able to comprehend what the person is saying and able to remember it along with giving an accurate response. The meaning of hearing is one of the five senses. According to (www.differencebetween.info), “Hearing is one of the five senses of a person and it is the ability to perceive sound by detecting vibrations through an organ such as the ear. According to Merriam-Webster, hearing is “the process, function, or power of perceiving sound; specifically: the special sense by which noises and tones are received as stimuli.” In hearing, vibrations are detected by the ear and then converted into nerve impulses and sent to the brain. A person who is unable to hear has a condition known as deafness.

Hearing occurs even in sleep, where the ear processes the sounds and passes them on to the brain, but the brain does not always react to the sound. Listening also known as ‘active listening’ is a technique used in communication, which requires a person to pay attention to the speaker and provide feedback. Listening is a step further than hearing, where after the brain receives the nerve impulses and deciphers it, it then sends feedback. Listening requires concentration, deriving meaning from the sound that is heard and reacting to it. Listening is a process of communication, where if the person is not listening it can cause a break in communication. Listening is defined by Merriam­-Webster as, “to hear something with thoughtful attention: give consideration.” When you are an active listener you are giving the speaker the upmost respect because it shows that you truly care about what they are saying. This is the best way to effectively communicate and it helps build the relationship between the two individuals who are engaging in conversation.

Criminal Justice Language Barriers & Solutions to Barriers
Just a few weeks ago a San Diego Naval Hospital bomb scare occurred due to a language barrier in communication. Nobody was able to understand two Spanish men that approached the gate to deliver a package. According to (www.sandiegoreader.com), “When questioned by the sentries on duty, a language barrier prompted uncertainty about the men’s intentions, specifically regarding a package in their possession. Notice went up through the chain of command, and orders came back to follow precautions used in case of a bomb threat. The gate was put on lockdown, and bomb-sniffing dogs were called in. Since the area immediately surrounding the gate lies outside Navy jurisdiction, a notice went out to police for assistance. The SDPD complied by setting up a blast perimeter, closing access to Florida and — according to an eyewitness — Pershing Drive north of 26th Street and south of Upas. No residential streets were affected by the closures.” Eventually a border patrol officer came to aid the Naval Police and translated the words of the two Spanish men. They were not a threat at all and were merely just delivering hospital items to the base. A solution to this problem must take place to avoid an issue like this happening again. A quick solution to this issue is to train all security personnel on navy bases so they can understand multiple languages and/or having personnel who already speak multiple languages guard the front gate. If all personnel were able to understand all languages then this problem will have never happened. A situation like this is an embarrassment and is also can fall into the lines of harassment if the two men wanted to press charges.

References
Business Dictionary. (2014, Jan 6). Formal Channels of Communication. Retrieved from http://www.businessdictionary.com Difference Between. (2013, December 12). Difference Between Hearing and Listening. Retrieved from http://www.differencebetween.info San Diego Reader. (January 2, 2014). Language Barrier Prompts Naval Hospital Bomb Scare. Retrieved from http://www.sandiegoreader.com eHow. (2014, Jan 10). Formal and Informal Channels of Communication. Retrieved from http://www.ehow.com

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Effective Communication Essay

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  • University/College:
    University of Chicago

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 969

  • Pages: 4

Effective Communication

Effective Communication

Communication, as well as the organizational structure, is imperative for any organization to become successful. Effective communication is one of the main foundations in building a strong relationship between management, staff, patients and their families. Patients depend upon the staff to help them answer and understand questions regarding their health conditions. The organizational structure is one of the most efficient methods for allocation of relevant information within the facility. The appropriate organization structure is vital to authorize alliances of the organization to communicate within the facility and outside the facility. If there is no communication or ineffective communication the facility will fail to meet the needs of staff, patients, families as well as causing the organization to become unsuccessful.

Organization Structure

The formal structure describes an organization that is typically hierarchical in nature. Formal structures use organization charts that include staff member’s names and their official job titles within the organization. The hierarchical organization begins at the top and flows down to managers then to employees under those managers. When an organization uses a formal structure the lines of authority are clear (Lombardi & Schermerhorn, 2007).

Techniques for Sharing Information and Ideas

Sharing information and ideas with individuals comes in many forms of communication. Communication in the health care industry can vary depending on the individual one is working with. There is a time when all types of communication has to be in cooperated into the success of an organization and the care of patients. Face-to-face communication is effective as well as verbal communication via telephone is effective when communicating with doctors, managers, staff, patients and the community. Communicating face-to-face allows one to rely on body language to decipher the effectiveness of the information that is transmitted from one individual to another. Written communication is a technique that is always dependable within the health care industry. The use of e-mails is also a technique of sharing information, but can sometimes leave an individual wandering if the message was received as the sender intended. Communication time out is a technique that is critical, but seldom performed. The road works allowing two-way conversations to be held by deciding the modes of communication preferred by each individual involved. It communication time-out is performed correctly potential risk factors can be identified and untimely minimized (“Best practices in communication reduce liability, 2011).

Techniques Proved to be Ineffective

Ineffective communication can affect the successfulness of an organization. The same techniques used for effective communication can lead to ineffectiveness in communication. Using face-to-face communication can show anger and stress through body language and can breakdown as messages are interpreted the wrong way. Messages that are not carefully planned, for example, the time and delivery are not chosen efficiently will result in negative communication. Once communication becomes negative it may be a challenge to regain positive communication methods. Applying Communication Techniques in the Health Care Environment Managers can use face-to-face communication in morning meetings to discuss the problems arising from the day before or the potential problems that will arise. Transmitting information via telephone is vital to nursing staff when communicating with physicians about patient care. Telephone communication allows questions to be answered instantly instead of waiting on a response. When communicating with family member’s verbal communication retrieves the best results as well, the families will be able to receive the information they are seeking. Electronic mailing (email) can be used to transmit information between managers and other employees. It is important to insure the message sent via email is received with the intentions the sender is sending (Writing Effective Emails, 1996-2014). Written communication is a reliable communication used in some facilities. Daily team talks delivered to each department by the department manager is a method of communicating with staff. Daily team talks can consist of the daily census, potential admits, upcoming discharges as well and safety tips, financial tips, and positive recognition of any staff member. Applying any technique of communication can have its positive or negative effects on communication between individuals.

Technology and Communication

With the expansion of technology use in healthcare today it can become a challenge to keep up with the growth of technology. With today’s technology computers is a major benefit in the health care industry. Video conferences used in today’s medical fields allowing for face-to-face communication via technology. Technology can be used positively and negative in communication between individuals. The lack of proper English and format can cause for negativity. Technology can also have many benefits with communication, as well. It can make it more convenient for managers to contact other staff and technology can be used in communicating with the community, as well.

Conclusion

Effective communication is vital in assuring the message is interpreted correctly. Listening openly, understanding the intent of the message and using proper body language in receiving and delivering the message is positive in communication. Preventing negative communication is the ultimate goal for organizations in order for them to succeed. Applying the proper techniques of communicating continues to be a challenge among organizations in today’s world.

References
Best practices in patient communication reduce liability. (October 2011). Retrieved from http://www.riskandinsurance.com Lombardi, D. N., & Schermerhorn, J. R. (2007). Health care management: Tools and techniques for managing in the health care environment. Hoboken, NJ: John Wiley & Sons. Writing Effective Emails. (1996-2014). Retrieved from http://www.mindtools.com/CommSkll/EmailCommunication.htm

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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 2387

  • Pages: 10

Effective communication

Demonstrating and modelling effective communication skills, whilst dealing with others, contributes to positive relationships. You should take into account the way in which you approach others and in turn how to respond to them. Positive relationships make it much easier to communicate information and are therefore very important. Parents, as well as other adults who come into school, are more likely to be engaged and likely to offer beneficial support if communication is strong, clear and effective; this in turn has a positive effect on pupils. You should always model effective communication skills as it is important for pupils. This means that you should monitor everything you say especially at times of stress or excitement in order to demonstrate to pupils the expectations of the school. It is important to personally maintain the standards of which you expect from students so that they understand boundaries of what is, and isn’t, acceptable. Effective communication is something you have to work at as it does not happen by chance. It is important to think about the way you relate to others and the messages that this sends out. When communication breaks down misunderstandings can occur, this can lead to poor relationships and bad feelings.

TDA 3.1

L O 1.2 Explain the principles of relationship building with children, young people and adults

The principles of relationship building with children and adults in any context are that if that if others are comfortable around us, they are much more likely to communicate effectively. People are more likely to avoid communicating with one another if they are suspicious or do not get along with one another. It is important therefore to work on and maintain positive relationships. Relationships are built upon every day in schools. This happens in many ways, some of which we do without even realising it. Good relationships are formed when the following are taken into consideration: Effective communication – This is the main area in which relationships are developed through the use of different forms of communicating such as: Showing respect

It is important to be courteous and respectful, and to listen to others points of view when developing positive relationships. In schools many people have different beliefs and come from different cultures and it is important to respect and acknowledge the views of others and you should learn people’s names and ask them how they would like to be addressed.

Being Considerate
In schools any child or adult may be under particular pressure and may act or behave out of character. It is important to take the time to think about positions of others and give them the consideration they deserve.

Remembering Issues which are personal to them
It always helps, when building relationships to inquire about and remember aspects about other people’s lives for example talking to children about their hobbies

Taking time to listen to others
You should always listen to others, especially if they are asking for help, advice or they need to confide in you. You should always show your interest in what others have to say and use appropriate responses.

Being clear on key points
Whilst conversing with others and giving them information, you should always make sure that they have understood what you have said. This is because children can easily be distracted away from the main point of the conversation; therefore you should ask them to repeat back to you what it is the child should do.

Maintaining a sense of humour
Although work in schools is important, you should always try to see the funny side of situations. Laughing is a great way of relieving stress as well as being a great ice breaker.

TDA 3.1

L O 1.3 Explain how different social, professional and cultural contexts may affect relationships and the way people communicate

Depending on the situation and who with, communication will be adapted to fit the setting. This will most likely be done without thinking, for example in a more formal setting, such as a meeting, you would tend to use a more formal level of language than you would whilst on playground duty with pupils. Schools timetable regular meetings to allow for open communication between colleagues. Schools also have planned communication with other adults and professionals, consisting of meetings and discussions as well as more informal forms of communication. Speech however is not the only form of communication, it is conveyed in the way we respond to others, such as how quick we reply to digital communication (email, text), how attentive we are when talking to someone as well as things like body language and the way we dress. Nov-verbal communication can cause issues however as it can easily be misread. Different cultures have their own ways of speech free communication which include eye contact and gestures for example in some cultures it is impolite to look someone in the eye when talking to them.

TDA 3.1
LO 2.1 Explain the skills needed to communicate with children and young people

TDA 3.1
LO 2.3 Explain the main differences between communicating with adults and communicating with children and young people
There are lots of similarities, in terms of communication, when dealing with children, adults and young people such as maintaining eye contact and interest, responding to what they are saying and treating them with respect and courtesy.

However, when communicating with children, you need to maintain the relationship, and where relevant their carer. It is also important to be very clear and unambiguous when communicating with children to ensure that they understand exactly what you are saying. It may be a good idea to question children about what you have just said in order to check their comprehension. It is important to communicate what you expect from them as this helps children learn to increase their own communicative skills. Therefore you should pitch your level of vocabulary and verbal expressions to the right level so that all can understand you. It is also detrimental to children’s progression to offer physical contact, such as hugs and holding hands, however if it is not initiated by you personally then it would be wrong to decline.

TDA 3.1
LO 2.4 Explain how to adapt communication to meet different communication needs of adults
It is important that you are attentive with adults and approach them with sensitivity, particularly if they have difficulties communicating. You will most likey adapt the way in which you communicate accordingly to the situation, without even realising it, Whilst communicating with someone who has a hearing impairment for example, you would ensure that you face them and speak slowly and clearly, whilst keeping eye contact, in order for them to lip-read.

Schools often need to communicate with parents/carers/guardians and do this via text, email or letter. This format is effective as it is instant and is easily accessible fpr most people. In my practical setting they do offer their newsletters and such in other languages so parents and such may still get relevant information in a format that they can then read and understand. They would also bring in a translator for one to one meetings with parents when required so face to face interaction can still take place and both parties can communicate effectively.

TDA 3.2

L O 2.5 Explain how to manage disagreements with children, young people and adults

Disagreements in work are commonplace, and most of the time they are due to miscommunication or lack there of. These can cause bad feelings on both sides if not dealt with appropriately. Adults can misread or perceive information in a way which was not meant. Disagreements can occur when we blame others for saying things that may be ambiguous or for having varying opinions on matters. Where conflict takes place, it is important to show sensitivity and must try to resolve the problem with haste. This is because the longer a problem persists, the more difficult it is to resolve. It is important not to be drawn into conflict with a child or young person, and situations such as this need to be dealt with carefully, it may be good practice to alert another member of staff in order to seek advice to remedy the problem.

Poor communication
Conflict can often occur in line with miscommunication, This may be because:
● letters have not been passed on by parents or children
● there is a lack of time
● there has been a misunderstanding.
In order to resolve issues of poor communication, you should discuss the problem in order to find the cause and then find a resolution together. Never just ignore the problem or talk about the problem to everyone but who the problem concerns.

Opposing expectations
Adults may often not have the same ideas about the purpose of an activity or meeting, or have a different idea in mind. Aims should always be made clear about what you are there to do and why.

Different values and ideas
Parents and schools often have different attitudes and expectations. Conflict can often occur when a child is told to do two contrasting things. This can be resolved by working alongside parents.

External factors
Whilst working in a school it is important to keep in mind that people may have issues at home or other such pressures, which may affect the way they communicate. Once you have made a good personal relationship with someone, it is likely you will notice changes in their behaviour and you are able to ask if there is a problem and if you can assist them with anything.

Lack of confidence
Adults often act with aggression when they are unsure in what they are doing or lacking in confidence. This may come across as a personal attack however it is due to their perception of themselves and their own abilities. It would be wise to be sensitive and offer encouragement and support.

Research 3.1
Adults who work with children in any setting need to have some idea about current legislation, as this will affect their practice. There is an increased awareness of how important it is to recognise the uniqueness of each child and have respect for their human rights. Legislation is an area which is constantly under review and you will need to keep up to date through reading relevant publications. Every Child Matters (England 2005) based on the Children Act 2004 This Green Paper stresses the importance of more integrated services and sharing of information between professionals. It came into being aer the tragic case of Victoria Climbié, when there was no communication between health and social workers. Data Protection Act 1998 In schools we ask parents and carers for a variety of information so that we are able to care for children as effectively as we can while they are with us. However, we can only ask for information which is directly relevant – for example:
● health or medical information
● records from previous schools
● records for children who have special educational needs. This is confidential information and must be used only for the purpose for which it was gathered. If the information needs to be passed on to others for any reason, parental consent will need to be given. This usually involves parents signing a consent form. Key term Confidential information – information that should only be shared with people with a right to have it, for example, your teacher, your line manager or an external agency Under the Data Protection Act 1998, any organisation which holds information on individuals needs to be registered with the Data Protection Commission. This is designed to ensure that confidential information cannot be passed on to others without the individual’s consent. There are eight principles of practice which govern the use of personal information. Information must be:
● processed fairly and lawfully
● used only for the purpose for which it was gathered

research 3.2
When you are party to gathering information, whatever this is, you may sometimes be in a position where you need to reassure others about the fact that it is confidential. If you attend meetings or need to be told about confidential items, you should make sure that you let others know your obligations. In most cases, parental consent would need to be given before any information about children can be shared with other professionals. However, if there are any issues to indicate that the child is at risk from harm or abuse, or if there is a legal obligation placed on the school to disclose information, this can be done (see the following case study). There may also be cases where information on pupils needs to be accessible to all staff, for example, where pupils have specific medial conditions such as asthma or epilepsy. In this case there should be an agreed system within the school for making sure that all staff are aware of these pupils. There may also be cases where information on pupils needs to be accessible to staff who need to know – for example, where pupils have specific medial conditions such as asthma or epilepsy. In this case there should be an agreed system within the school for making sure that staff who are in contact with the pupils are aware of their condition.

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Effective communication Essay

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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 353

  • Pages: 1

Effective communication

Understand the principles of developing positive relationships with children, young people and adults. Explain why effective communication is important in developing positive relationships with children, young people and adults.

Effective and good communication is paramount when working with children, young people and adults within a school environment. Maintaining an honest, positive and supportive attitude at all times will help to develop strong relationships and build trust, e.g if a child lacks in confidence and isn’t a good communicator, by having a supportive, caring and positive approach towards them it may then encourage them to confide in you if they have things that concern them. When we communicate we must make sure the person we are talking to feels at ease, using positive body language like nodding, having happy facial expressions and using the right tone to our voice as verbal and non-verbal skills are very important in creating the right impressions. Adults communicating positively with other adults is key to teaching children how they should communicate with each other, as young children will copy adults so you must show them what is acceptable in building positive relationships.

If good communication is established between the child, staff and parent/carer then a parent/carer would be more likely to offer support to the school, which will in turn create a positive environment for the child. If you communicate well with other staff members then this will show other adults that you can discuss concerns about a particular child or offer input into lesson planning. Good communication does not happen by chance it is something that needs to be thought about as if communication breaks down or there is a misunderstanding this can lead to ill feeling as the slightest facial expression could be be misunderstood. A key skill to a good communicator is to listen to other peoples views and respect them, even if they are different to yours and work as a team trying to ensure it is a positive environment.

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  • University/College:
    University of Chicago

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 1123

  • Pages: 4

Effective Communication

Introduction

In healthcare organizations there has to be boundaries that are set in order to ensure that the day to day operations will run smoothly and effectively. There are various positions in the health care organizations and the employees that fill those positions have different designated tasks. The positions can vary from physicians and administrators to other positions like Registered nurses, Licensed practical nurses, medical assistants, secretaries and receptionists. In order for all of these positions to be successfully run, there has to be a chain of command with rules and policies so that things stay in line.

Boundaries are set for a specific reason; job duties have to be separated and doing them in the form of boundaries are one of the healthiest ways of executing them. To have boundaries within the organization, things are kept organized and the focus is steady. If there were no boundaries in healthcare, things would be disorganized and in complete disarray. This paper will discuss the ways that Horizon eye care center shares information within the organization. We will discuss the most effective and ineffective ways of sharing that information. We will examine how the current techniques can be applied or modified in a healthcare work environment and the ways that technology can impact this process.

Effective techniques for sharing information and ideas

Thirty-five years ago, a generic health system schematic consisted of a matrix of vertical clinical and ancillary departments crossed by ad hoc ensembles of workers involved in patients’ care (Neuhauser 1972). A more recent general framework includes three intra-organization levels: patients, care-providing microsystems, and the parent healthcare organization (Berwick 2002; Nelson et al. 2002). The concept of the care delivery team has evolved from the ensemble of workers involved with a given patient’s care to a distinct organizational construct—the microsystem (Cowan 2008).

Within this facility the effective techniques for sharing information have been achieved by letters, emails, telephone calls, conferences, facsimile and intercom. These techniques have always seemed to be the quickest and most efficient way of reaching the entire staff. Letters and memos go out and inform staff members of policy changes, new ways of protocol or company events. Emails are used to give information of company events, quick notices and employee assignments of training or testing. Telephone calls and conferences are held to allow employees to meet with superior staff and conduct open dialogues. Facsimile is used to exchange information quickly between the 4 different offices and intercom gets out emergency information to the entire building immediately.

Ineffective techniques

Some of the ineffective techniques that have been used are the cell phone with text message. It is great to have a phone readily available to employees; however there have been many occasions where the reception was not available. Employees have missed important information via cell phone call or text message and when dealing with a healthcare organization, this is unacceptable. The use of cell phones is convenient; however the uncertainty of availability is not one that was an asset to this organization.

Applying or modifying technique’s in healthcare

The communication techniques that are used to relay information within the organization can be applied or modified in healthcare by simply transferring the channels to the patients. If this organization can implement some of the electronic techniques such as email and conferences with patients, there would be a renewed sense of trust and assurance within the patient physician relationship.

The impact of technology

Technology has a huge impact on the ways that communication is shared in this organization. One of the ways that this organization has utilized technology is by incorporating the EMR system into all of its offices. EMR is electronic medical records this is a benefit because patient information is pulled up and accessed instantly. In addition to using the EMR system, this office has also incorporated the computerized patient check-in system. Patients can use the computerized touch screens to check themselves in, schedule future appointments and look up new services and techniques as well as view office memos and new policies.

Conclusion

“Employees often face communication problems with their boss, subordinates, clients and others. Employees seldom leave these problems at the office; they bring them home to cause even more problems, with their loved ones. Fixing problems at the workplace can make a huge difference in a person’s life. People can heal relationships, get ahead at work, and just plain enjoy more their days at the office”. Taking this information into consideration, healthcare organizations must make sure that the method of communication within has to be efficient and effective, while ensuring that all employees feel comfortable. It is a challenge to balance all of these aspects of communication but healthcare organizations must make sure that they have taken all accounts into consideration. Some things that these organizations should remember when implementing communication methods into their respective facilities are that Effective Workplace Communication Happens When People:

Trust and witness the people they work with (their leaders, peers or reports) acting ethically and honestly

Know their opinions and ideas are meaningful to the success of the organization

Feel safe to express their opinions

Receive information equally and openly

Are highly trained in the requirements of the business and able to interpret the information provided to them

Believe that actions are taken and decisions made with Positive Intent

Feel Responsibility Toward Common Goals

Make use of multiple channels and opportunities to interact and provide information Source: (effective workplace communication 2010)

Reference

Cowen, M. E., Halasyamani, L. K., McMurtrie, D., Hoffman, D., Polley, T., & Alexander, J. A. (2008). Organizational structure for addressing the attributes of the ideal healthcare delivery system. Retrieved on May 29, 2011, from University of Phoenix, Week two reading, aXcess HCS 325-Health Care Management course website 2011 Effective workplace communication (2010) Leadership and motivation training Retrieved on May 30, 2011 from http://www.leadership-and-motivation-training.com/effective-workplace-communication.html

People Communicating (2010) Tips and tools for more effective communication with people in the workplace Retrieve on May 30, 2011 from http://www.people-communicating.com/

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  • University/College:
    University of Chicago

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 849

  • Pages: 3

Effective Communication

Effective communication is the process of transferring information or thoughts to someone or a group of people by way of speaking, writing or body language. According to “Livestron.com” (2014), “Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended. The goals of effective communication include creating a common perception, changing behaviors and acquiring information” (para. 1). It is important that the person receiving the information be able to clearly and concisely understand the information from the sender. The most effective and ineffective techniques for sharing information, techniques that can be applied or modified in a health care work environment and ways in which technology may affect these processes will be discussed in this paper.

Effective Communication Techniques

Effective communication begins with encoding, or being able to clearly and concisely relay the message so that the receiver will be able to decode the message. Another important part of effective communication is making sure the receiver properly understands the message that was being sent. When considering the context of the communication it improves the effectiveness. Context includes age, religion, sexual orientation and intellectual abilities of the receiver. Body language, or non-verbal communication includes eye contact, facial expressions, posture and position of the hands and arms. When body language is consistent with verbal content it improves understanding, and when body language is inconsistent with verbal content it creates confusion about the message. Emotions can interfere with effective communication. For example: messages maybe negatively affected if the sender is angry.

While working in community mental health industry, an individual will be faced with constant changes in the way they communicate with each other, whether it be with the psychiatrist, counselor, patient, drug representative or another health care provider. I found the most used forms of communicating with other people were face-to-face communication, phone, e-mail and faxes. I feel the most effective way of communication is face-to-face because communication signals can provide insight to what is critical in gaining an understanding of other’s perspectives.

Ineffective Ways of Communication

Ineffective communication can be any disruption or failure in the communication process. Language is an obvious communication barrier because if a person does not understand the language the communication fails. Another barrier is when a person has an idea but lacks the confidence to speak up the communication process fails. According to “Chron.com” (2014) “Removing barriers will increase your odds of communicating effectively. Both senders and receivers should pay attention to others in the process, making eye contact, listening intently and avoiding distractions. By being empathetic, you are imagining what it is like to be in the other person’s situation, which helps the communication process” (para. 5).

How These Techniques Can Be Applied or Modified

Communication is the key to succeeding and will allow coworkers in a health care environment to work well together. “A team is a small group of people with complementary skills, who work together to achieve a shared purpose and hold themselves mutually accountable for its accomplishment. Teamwork is the process of people working together to accomplish these goals” (Lombardi, Schermerhorn, & Kramer, 2007, p. 91). Team members need to start out slowly in order to accomplish good communication skills. All team members should learn how to work with their team and be able to control any conflicts that might occur.

How Technology Affects the Communication Process

Technology has impacted the health care field in a positive and rewarding way. For instance, the electronic medical record allows the user to exchange health care information electronically and can help provide a higher quality and safer care for the patients while creating enhancements for the health care organization. The electronic medical record provides up-to-date, accurate information about patient at the point of care which allows quick access to patient records for a more coordination of care. There are so many things that technology has provided the health care industry: MRI’s, CAT Scans, ultrasounds and laparoscopic surgeries. Technology will always bring change and a positive outlook to the health care industry.

In conclusion, effective communication helps to better understand a person or situation. It enables us to resolve differences and build trust and respect. This paper covered the most effective and ineffective ways for sharing information and ideas, techniques that can be applied or modified in a health care work environment and how technology impacts the communication process.

References:
Chron.com. (2014). Retrieved from http://smallbusiness.chron.com/effective-ineffective-communication-56100.html Lombardi, D.J., Schermerhorn, J.R., & Kramer, B. (2007). Managing Teams: Leading and Developing Work Teams that are Efficient, Focused, and Flexible. Hoboken, NJ: John Wiley & Sons, Inc. Livestrong.com. (2014). Retrieved from http://www.livestrong.com/article/69309-effective-communication/

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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 289

  • Pages: 1

Effective communication

Describe situations where you have effectively demonstrated each of the forms of communication mentioned

Effective communication is an important part of my job role. On a daily basis I need to communicate with various different people. Firstly, I have to collect the information from various parts of our organisation, this is normally done over email, however on some occasions this requires further explanation and this would be done over the telephone or face to face. Once the information is prepared, I distribute this via emails, internally to the managers to review. Once this has been reviewed by the management team, I then distribute this externally to the client. What did you do to help communicate effectively?

I send out the ‘raw data’ to the client each week, however I then send out a pack that summarises the figures in a clear and precise format. For the period review, the data is put into a PowerPoint presentation. The client gets a copy of the slides that we discuss. We discuss each meeting whether anything should be changed going forward. There have been occasions we have gone into more detail, and others where we have summarised as the client is happy with the figures behind this. How have your communication skills helped you to improve your performance elsewhere? The effective communication in this particular example has increased my confidence in certain areas. I also think that by asking for feedback regularly, I can ensure I am reporting exactly what people want to see in the formats they want too. I have applied this to other areas of my job role.

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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 679

  • Pages: 3

Effective Communication

1.1 Explain why effective communication is important in developing positive relationships with children, young people, and adults. Communicating effectively within the children, young people and adults are very important to enable strong relationship to build between children, young people and adults. We should consider both we you approach other people and how we respond to them. We are more likely to communicate information to one another if we have positive relationships. (Burnham 2011). To developing positive relationships with the children is the main key to a happy and calm environment. Without a positive and supportive attitude there will be no trust and honesty between ourself and the children. They will not feel like they can talk to us which may mean they could be keeping something important inside, which could affect their learning or social skills.

Having good communication skills will help us develop better relationships especially with younger people. Some students who lack in confidence may find it hard to communicate at all with us, so if we come across to that student in a positive and gentle manner they are more likely to open up to us and talk. We would not like to be spoken to in a negative way so therefore we should also be careful of how we speak to others too. To Communicating positively with adults is an important part in helping build a strong and trusting relationship with each other. Communicating in the right way will show adults that we are able to talk to them about any aspects of our role as a teaching assistant or show them that we are willing to take on any task within that role.

It will also help to discuss about concerns about a child, discuss about lesson planning or activities. If good communication exists between everyone involved (the child, the staff, and parents/carers) it may prevent misunderstandings and unnecessary worry. For example if a child is having problems at home which is not being communicated to staff then it may affect that child’s behaviour or attitude to school. By being open to all involved, we can prevent this and be immediately aware of any issues and therefore assist that child in coping. If communication is effective parents/carers are more likely to contribute to and offer support to the school. It is so important that good relationships are developed with pupils, parents/carers.

Communicating effectively within the children, young people and adults are very important to enable strong relationship to build between children, young people and adults. To developing positive relationships with the children is the main key to a happy and calm environment. Without a positive and supportive attitude there will be no trust and honesty between yourself and the children. They will not feel like they can talk to you which may mean they could be keeping something important inside, which could affect their learning or social skills. Having good communication skills will help us develop better relationships especially with younger people.

Some students who lack in confidence may find it hard to communicate at all with us, so if we come across to that student in a positive and gentle manner they are more likely to open up to us and talk. We would not like to be spoken to in a negative way so therefore we should also be careful of how we speak to others too. To Communicating positively with adults is an important part in helping build a strong and trusting relationship with each other. Communicating in the right way will show adults that you are able to talk to them about any aspects of your role as a teaching assistant or show them that you are willing to take on any task within that role. It will also help to discuss about concerns about a child, discuss about lesson planning or activities.

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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 1148

  • Pages: 5

Effective Communication

On a day-to-day basis we work with people who have different opinions, values, beliefs, and needs than our own. Our ability to exchange ideas with others, understand others’ perspectives, solve problems and successfully utilize the steps and processes presented in this training will depend significantly on how effectively we are able to communicate with others. The act of communicating involves verbal and nonverbal components. The verbal component refers to the content of our message‚ the choice and arrangement of our words. The nonverbal component refers to the message we send through our body language. The paraverbal component refers to how we say what we say – the tone, pacing and volume of our voices. In order to communicate effectively, we must use all three components to do two things:

1. Send clear, concise messages.

2. Hear and correctly understand messages someone is sending to us. Our use of language has tremendous power in the type of atmosphere that is created at the problem-solving table. Words that are critical, blaming, judgmental or accusatory tend to create a resistant and defensive mindset that is not conducive to productive problem solving. On the other hand, we can choose words that normalize the issues and problems and reduce resistance. Phrases such as “in some districts, people may . . .”, “it is not uncommon for . . .” and “for some folks in similar situations” are examples of this. Sending effective messages requires that we state our point of view as briefly and succinctly as possible. Listening to a rambling, unorganized speaker is tedious and discouraging – why continue to listen when there is no interchange? Lengthy dissertations and circuitous explanations are confusing to the listener and the message loses its concreteness, relevance, and impact. This is your opportunity to help the listener understand YOUR perspective and point of view. Choose your words with the intent of making your message as clear as possible, avoiding jargon and unnecessary, tangential information.

One can easily misjudge the influence of nonverbal communication. These types of messages are normally shown or demonstrated in many different ways. The way the body is positioned, shrug of the shoulders or similar movements, facial expressions, and the amount of distance and space between the communicators are several examples of nonverbal communication. Body language plays a major role of the perception and understanding of a conversation. Body language is a huge source of communication and it has become so common, that majority of the times, people are unaware of how often they speak using their hands and body movements. The main method that is used to communicate emotions is nonverbal communications. The face is feasibly the utmost significant signal of expressive information. Facial expressions are very easy to distinguish one’s feelings. The most frequently used facial expressions are those that demonstrate passion, energy, and agreement or appreciation, show misperception or monotony, and frown with discontentment. The eyes are mainly easy-to-read in expressing happiness, grief or sorrow, irritation, or misunderstanding. One’s posture can form a sentiment of genuine honesty or emotionless rejection.

Imagine that you are involved in a conversation and the other person is sitting silently resting their folded hands loosely on their lap, a sense of eagerness and concentration is created. Communication will flow consistently and smoothly if the verbal and nonverbal messages are sent consistently. Messages that are inconsistent can cause the listener to become confused. Inconsistency may also be a contributor to a lack of trust and undermine the chance to build a good working relationship. When a person sends a message with conflicting verbal and nonverbal information, the nonverbal information tends to be believed. Consider the example of someone, through a clenched jaw, hard eyes, and steely voice, telling you they’re not mad. Which are you likely to believe? What you see or what you hear? In the criminal justice profession, effective listening is a key factor of routine duties. Law enforcement personnel should be able to understand and comprehend what is being communicated, whether it is an oral statement from someone or interpreting direct orders from a supervisor.

Officers will have some type of communication at one point or another with different law enforcement officers as well as those inside their direct professional group. They will also have interaction with other groups outside of the police department and should be able to communicate with different people on many different levels. Law enforcement officers engage in conversation with individuals, groups, and, in some cases, to the general public on a daily basis. Listening is a critical part of ensuring that each word during the communication is clearly understood to avoid any misconceptions of the conversation. There are five major stages in the listening process that play a role in effective communication. Listening is the learned method of receiving, interpreting, recalling, evaluation, and responding to verbal and nonverbal messages. The ability to comprehend how the listening process works provides the basis needed to understand why we listen, including different types and styles of listening. Overall, listening assists in achieving all the communication goals (physical, instrumental, relational, and identity). Listening is also essential in educational, professional, and personal environments.

Barriers are persuading aspects that inhibit or interrupt the constant communications circle. These barriers interfere, revise, or change the information. When a barrier can be identified beforehand and prevented, the communication will be less complicated and proceed smoothly. There are different things that can cause a breakdown in communication. A frequent cause of communication barriers is when an individual is concerned about personal or professional status. The four basic categories, or types, of obstacles to effective communication are emotional barriers, physical barriers, semantic barriers, and ineffective listening. Each one can result in either the sender or the receiver to ineffectively communicate. Emotional barriers may be present in either the sender or the receiver.

An individual’s experiences in life sometimes influence their communication skills. Physical barriers are the characteristics of an environment that make communication more difficult. Semantic problems are those that cause a failure to decide on the meaning of certain terms, with a resulting loss in the ability to communicate with understanding. The final barrier to effective communication is ineffective listening–failure to hear or receive what the other party is transmitting. There are several strategies that can be utilized to overcome communication barriers in criminal justice. During the communication process with another person, it is very important to remain on the topic at hand to avoid disinterest in the conversation that may lead to a misinterpretation of the conversation and will less likely form a use of unnecessary phrases or words.

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  • University/College:
    University of California

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 1620

  • Pages: 6

Effective Communication

Effective communication is essential in any workplace, especially within a criminal justice organization. In this paper, the author will discuss the process of verbal and nonverbal communication and the associated components of each, the differences between listening and hearing in communication, the formal and informal channels of communication in criminal justice organizations and the strategies that may be implemented to overcome communication barriers therein.

Types of Communication and the Process Involved Communication is defined as “a process involving several steps, among two or more persons, for the primary purpose of exchanging information. ” (Wallace & Roberson, 2009). This process can involve two types of communication: verbal and nonverbal. Verbal Verbal communication includes transmitting information orally. This type of communication can involve sharing information or exchanging ideas between two people or a group. Speaking is just one aspect of verbal communication. Verbal communication does not solely involve the sender transmitting the message to the receiver.

Verbal communication also involves listening from the receiver and giving feedback to the sender as a confirmation that the message was understood. In a criminal justice organization, “oral communication skills are necessary to talk with members of the general public, request assistance from other officers, advise suspects of their Miranda rights, and inform supervisors that certain actions have occurred. ” (Wallace & Roberson, 2009). Being an officer requires a lot of verbal communication to fulfill some of the essential duties of working in law enforcement. Nonverbal

Nonverbal communication includes written communication via reports, memorandums, notes from meetings, notes taken from accounts between officers and witnesses, victims, suspects, etc. Nonverbal can also include facial expressions. Facial expressions and body language oftentimes are used to convey emotions when words are absent. The Process of Communication The process of communication involves transmitting an idea, sending the idea through a medium (verbal/nonverbal), receiving the message, understanding the idea, and providing feedback to the message sender.

The first step of transmitting an idea “implies the formation of one or several thoughts and the desire to express these ideas”. (Wallace & Roberson, 2009). The next step involves choosing a method of communicating that idea. This can be done through verbal or nonverbal communication. Despite what method is used, it is imperative to know who the audience is and decide what tone the message is to be delivered. The tone, especially with oral communication, can make a world of a difference in how the receiver interprets the message.

When the receiver then receives the message, his interpretation may not be how the message was originally intended to be received. The understanding of the idea or message relies strongly on interpretation of the person receiving the message. The process is then completed when the receiver provides feedback to the message sender by clarifying what he or she understood and then agreeing or disagreeing with the message itself. All these steps are part of the communication process, if one step fails then the communication becomes ineffective and invaluable.

Listening vs. Hearing According to the American Heritage College Dictionary, the word hearing is defined as “the sense by which sound is perceived; the capacity to hear” (2009). Hearing can include the capacity to hear the audio of the message being received and the words being enunciated, but it cannot ensure whether the message was indeed understood. Hearing is only one part of the communication process. The ability to comprehend by actually listening to what is being said, understanding the message by using the aids such as tone, facial expressions and body language completes this process.

Active listening is important to effective communication. Channels of Communication Channels of communication in a criminal justice organization help demonstrate how the information flows from one person or group to another. The flow of communication or channels can include formal or informal methods. Formal Formal channels of communication include orders, directives and written memorandums that follow a chain of command. Communication in this scenario usually flows downward from the highest level of the totem pole, such as a police chief down to its subordinates.

This type of channel of communication has both its advantages and disadvantages. The advantage of using a formal channel promote uniformity within the department. All officers, despite their rank, receive the same information. The disadvantage of using formal channels is that it sometimes stops the free flow of communication. If this channel type of communication is used it does not leave much room for officers to exchange freely any information within their department. That is to say that patrol officers usually are not encouraged to communicate amongst their peers but rather just receive instruction from their superiors.

This hinders the department because officers are not encouraged to help one another, communicate with each other and possibly provide or exchange crucial information that might help them execute their responsibilities. Informal Informal channels of communication include “unofficial routes of communication within a law enforcement agency. These channels do not appear on any organizational chart, and they may not be officially sanctioned by the department. ” (Wallace & Roberson, 2009). This type of communication usually allows a free flow of information within all those employed in criminal justice organization.

The direction of communication usually does not go up or down the ladder of chain of command. It opens up and encourages communication between officers and the different departments that make up the law enforcement agency. It promotes the sharing of information amongst peers that may ultimately contribute to successfully completing their duty of serving and protecting the community together as a team. Barriers to Effective Communication There are many barriers to effective communication. These barriers include emotional, physical and semantic barriers.

Ineffective listening can also be construed as an important barrier as well. Emotional barriers can include an officer having low self esteem. This officer in question perhaps feels the need to refrain from communicating anything because he lacks self-confidence and is afraid to be put down by his peers. Many agencies have confronted this type of barrier by providing peer support groups so that they can work together to break these feelings of insecurity and promote a sense of trust. Physical barriers can breakdown communication.

Physical barriers can include the use of faulty equipment where messages cannot be transmitted from one to another because the radio transmitters are not working or the computers in the vehicles or in the office are down. Having readily available and working technological equipment can help with communication between officers. Other types of physical barriers is perhaps the distance between officers when they are communicating. Shortening the distance can help provide a feeling of camaraderie and trust. Semantics involve the selection of words you choose to aid you with your communication.

Obviously if you choose the wrong word, the communication will not be as effective and the entire message can be misread. Ineffective listening can also play a role in hindering the communication process. If one is not engaged in the speaker because perhaps they do not find the speaker or his/her topic interesting enough, or perhaps you already have your biases or set opinions on what is being said and so your are listening with a closed mind, this can lend to ruining the communication between you and the sender.

Strategies to Overcome Barriers In order to overcome the above mentioned barriers, you must first understand what kind of barrier is preventing the flow of communication. Once pinpointing the type of barrier you can proceed to try and remove those barriers so that you can become an effective communicator. Emotional barriers can be dealt with by working on self improvement such as going to counseling for depression or self esteem issues can help.

Law enforcement agencies can provide help with finding the right person to talk to or by providing a peer support group you can join to help deal with these types of emotional barriers. Physical barriers can be handled by ensuring that all equipment used within the department is adequately functioning and therefore the lines of communication can remain open. If the physical barrier involves distance between officers, then that distance needs to be shortened so that the communication between these officers allows for better exchange between them.

Barriers that involve semantics can be improved upon by going to school or studying grammar, and word selection. The internet is a great way to explore tools that can help with improving your communication skills with words. Identifying what barriers are preventing someone from exchanging information and finding appropriate solutions to overcome these challenges will ensure a better and more effective way of communicating. Conclusion As children we learned early on how to communicate first without words then learning to speak and finally learning to write.

Communication is a vital part of life. Without proper communication, the exchange of ideas and messages cannot be conveyed between people in either a personal or professional setting. Communication within a criminal justice organization is just as important. Learning how the process of communication works and identifying the barriers that breakdown this communication are tools that are needed. Communication is crucial to helping overall with the execution of law enforcement.

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  • University/College:
    University of California

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 1738

  • Pages: 7

Effective Communication

Abstract

Over the course of this paper effective communication will be broken down into different categories. The categories will consist of verbal and nonverbal communication, differences between listening and hearing in communication, formal and informal lines of communication, barriers in effective communication, and strategies that can be implemented to overcome the communication barriers. The categories will be broken down and reviewed throughout the paper and I will explain the differences between certain categories. The formal and informal communication category will be a comparison between the two and will be broken down even further. There are many barriers in communication and I will be explaining what there is that can be done to overcome those barriers.

Effective Communication

Criminal Justice and effective communication go together just like any good combination in the corporate industry. Without proper communication in the criminal justice field there can be huge fallouts within the departments (University of Waterloo, 2000). Effective communication can be broken down into different categories in order to better understand exactly what is needed to have a great organization. First off there must be good verbal and nonverbal communication between departments in order for the criminal justice field to produce great work. Second the departments must be able to listen and hear what other departments are telling them.

There is a huge difference between listening and hearing a problem and each department must understand which one they are doing. Formal communication is huge in law enforcement because they must have structure and rules to follow to keep the department consistent. Informal communication tends to go unnoticed but is just as important as formal communication. The last category in effective communication is the barriers each department faces and the strategies that must be put in place in order to overcome those barriers.

When it comes to verbal communication there is a common misconception that is only speaking and face-to-face. This not true because listening is another big part of verbal communication and can be the difference when understanding what is really going on. When speaking to another person you must consider the listener and how they interpret what you are telling them (University of Waterloo, 2000). Not all people completely understand everything that is said right away and may need more explanation in order to get a full grasp on what is going on. If you consider your listener you may be able to get your point across in a timely matter and the listener will have a full understanding of what you are saying. For example; a police officer needs to tell another police officer on the new procedures when pulling over a suspect and approaching car.

The new procedure calls for all officers to approach from the passenger side and not completely to the suspect’s window. Most officers will understand the new procedures but some officers might need a visual aid or more explanation from the officer. If the officer explains in more detail on how the new procedures are done it could save the officers life in the long run. Other verbal communications may consist of the tone of voice, the speed in which you say something, or the way you word the sentence. Listening is the most important part of verbal communication because if you can effectively listen to another person and understand what they are saying you will have better effective communication. If you effectively listen you will show that you are paying attention and potentially help the suspect/officer expand on their story or idea which could lead into more communication.

Nonverbal communication is another form of communication but isn’t talked about the same way verbal communication is. Nonverbal communication comes in many different forms and can help an officer decipher whether or not a suspect is lying or telling the truth. Body language is one of the biggest ways an officer can either help a patron or question a suspect to see if they are lying. It happens every day in traffic stops specifically DUI’s because most suspects will lie when they are drunk. Officers can quickly determine if a suspect is drunk because of their body language and eye movement. The field sobriety test is the best way to determine if the suspect is drunk but body language may be the factor that gives away suspect’s lies.

In criminal justice there are formal and informal communication lines that must be followed in order to keep the continuity within the unit. Border patrol agents must follow a strict set of rules and regulations put forth by the government and leadership. This is knows as formal communication and is the backbone for any great criminal justice organization. Formal communication is defined as “a type of verbal presentation or document intended to share information and which conforms to established professional rules, standards, and processes.” (Rahman, Hirsch, Shah, I, J, S, 2007, September 1) Formal communication is used in most businesses but within border patrol the government has rules in place to keep the agents within the law. The border patrol agents use formal communication with their superiors to keep the professionalism in the unit. If the border patrol does not adhere to the rules and regulation but forth by the government they can get in serious trouble or be terminated from their position. When dealing with the Mexican border the agents have to stay within their boundaries or there may be serious repercussions.

Informal communication is the complete opposite and gives the border patrol a lot more freedom in the way they do business. Yes they must follow rules and regulations but informal communication may be referred to as the grapevine of communication. The communication is a lot more relaxed and there is not set agenda that must be followed. The downfall to informal communication is all of the topics covered might not be true which will lead to rumors or drama and isn’t highly encouraged in most criminal justice organizations. That is not to say that co-workers cannot talk freely about day to day events but if there are work related issues being talked about they must be done in a formal and professional manner.

Communication barriers in the criminal justice organizations are one of the biggest problems within the organization. There are so many different types of barriers that affect the organizations communication skills. Border patrol agents are trained to speak Spanish fluently in most regions but there can still be a language barrier. Slang just like in English is used in the Mexican culture which can make it hard for a border patrol agent to acknowledge what a suspect may be saying (Lee, Hatesohl, D, D,1993, October). Words like stop and lay down may be pretty universal but when it comes to trying to figure out where a suspect came from or who brought them there can still be a bit of a language barrier. One way to solve a problem like this is to have a partner who is either from Mexico or speaks the language of the land so he can have a conversation with the suspects.

Another barrier in communication focusing on your response before the speaker has completed what they were saying. It is very common to formulate a quick response to counter a speaker but you must first listen to what has been said. If you are already formulating a response you may miss a crucial part of the discussion and your response will steer the conversation off course (Grubb, Hemby, R, K, 2003). Information overload is another barrier in communication and happens a lot in criminal justice.

You may ask a question and the response contains so much information that you do not have time to process everything that is said. To avoid this problem you may ask the speaker to slow down or break down each subject in order to understand everything that has been said. The last barrier I will cover is criticizing the speaker and can be a big one in communication. If you are interviewing a potential suspect and continue to criticize everything that they say you may miss out on some crucial information. In order to avoid this situation simply listen to what is being said and hold the criticism until you have proof or a valid point (Grubb, Hemby, R, K, 2003).

In conclusion, effective communication is a very broad and informative topic that can’t be covered in one paper. I was only able to cover a small speck of the entire effective communication world. Verbal and nonverbal communication is very important to the criminal justice organization because without the two criminal justice would be nothing. Formal communication must be used to keep continuity while informal communication can be used to keep the morale up in the company.

You must listen to what people are saying and hear exactly what they said in order to process the request. If there are barriers in place the organization must find solutions in order to overcome the barriers and become a better organization. Effective communication is used worldwide and is a great way to keep continuity within a company, but if criminal justice organizations use effective communication they can become the most unstoppable force on the planet. Much like the criminal justice organizations of today are the greatest on the planet.

References
University of Waterloo. (2000). Centre of Teaching Excellence. Retrieved from http://cte.uwaterloo.ca/teaching_resources/tips/effective_communication_barriers_and_strategies.html Grubb, Hemby, R, K. (2003).

Effective communication for criminal justice professionals. . Belmont, CA 94002-: Wadsworth/Thomson Learning. Lee, Hatesohl, D, D. (1993, October).
Listening: our most used communication skill. Retrieved from http://extension.missouri.edu/publications/DisplayPub.aspx?P=CM150 Rahman, Hirsch, Shah, I, J, S. (2007, September 1).
Overcoming language barriers in the criminal justice system: can language assistance technology help? VERA Institute of Justice, Retrieved from http://WWW-language-barriers-criminal-justice-system-can-language-assistance-technology-help

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  • University/College:
    University of California

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 646

  • Pages: 3

Effective communication

1.1 identify the different reasons people communicate
In a care setting, clients may communicate to express needs such as food and drink or pain relief, to share ideas and information such as helping with their care plan, to reassure, to express feelings such as sadness, happiness, anger, depression etc, to build relationships and friendships with others, to socialise and have fun, to ask questions maybe about treatment and to share past experiences.

1.2 explain how effective communication affects all aspects of the learner’s work Communication with the service user (client) will help build trust and effective relationships which will allow the client to open up to you and express the individual’s needs and preferences, this will also prevent misunderstandings. Communicating with colleagues will able us to share useful information about the client and immediately point out any changes to the care plan, we can also support the development of our own knowledge and skills.

1.3 explain why it is important to observe an individual’s reactions when communicating with them This is important so we can understand the clients emotional state and if they are in pain or uncomfortable, and also to know that information given has been understood. Clients may do this verbally with tone, pitch or just silence. Clients who are maybe unable to talk may do this non verbally by facial expressions, body language, eye contact or blinking, gestures or touch.

3.1 identify barriers to effective communication
There maybe barriers to communication by the client not being able to talk or medication effecting speech or tiredness. The client maybe deaf or hard of hearing. The background and culture of the client maybe very different to the caregiver, they may speak a different language or jargon and language used may not be suitable for the age of the person. There maybe environmental factors such as noise, poor lighting or lack of privacy. The client may have mental health problems, learning difficulties, health conditions or even just a lack of confidence.

3.4 identify sources of information and support or services to enable more effective communication The translation service or interpreting service can help with language barriers, speech and language services can help clients who have maybe loss the ability to speak or slurs their words due to stroke, medication, operations etc. Third sector organisations such as Stroke Association, Royal National Institute for Deaf People (RNID) will also help with effective communication.

4.1 explain the term ‘confidentiality’
The ethical principle or legal right that a physician or other health professional (caregiver) will hold secret all information relating to a patient or client unless the patient gives consent permitting disclosure. (The Data Protection Act 1998)

4.3 describe situations where information normally considered to be confidential might need to be passed on A client may confide in you that some one is abusing them and stealing money, but ask you not to say anything, I would have to pass on this confidential information because the client may be harmed and is at risk. I may have to be a whistle-blower if I feel a colleague or client are using unacceptable behaviour or are putting others at risk or harm. Passing on confidential information should be on a need to know basis.

4.4 explain how and when to seek advice about confidentiality You should seek advice about confidentiality from your manager or supervisor as soon as any problems or questions occur. It is important that procedures are followed to safeguard ourselves and clients. You may need to seek consent from a manager or supervisor regarding a task or request from a client that you are not sure about.

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  • University/College:
    University of California

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 1169

  • Pages: 5

Effective Communication

“Communication is the process of sharing information, thoughts and feelings between people through speaking, writing or body language. Effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended” (Brown, 2011, para. 1). According to (University of Phoenix, 2012, 2010), “Workplace trends within and outside of health care require employees to connect with an ever-widening array of coworkers, consultants, off-site employees, and other resources. Sharing knowledge is critical to any organization’s success, especially in the health care industry.

The following questions will be addressed in this paper and they are as followed: Which organizational model best describes an organization with which is familiar and how does the familiar organization currently share knowledge or involve employees in formulating solutions to problems. Once those questions are addressed, the following will also be discussed: The most effective techniques for sharing information and ideas, techniques proven to be ineffective, how those techniques may be applied or modified in a health care work environment, and how technology might also affect this process.

Finally, a conclusion will follow to sum this paper up. Which Organizational Model Best Describes an Organization which is Most Familiar Long-term care best describes the organizational model that is most familiar to Comfort Keeper’s Home Health Services. According to Wikipedia (August 18, 2012), Long-term care provides a variety of services that helps meet both the medical and non-medical needs of people with a chronic illness or disability who cannot care for themselves for long periods of time.

Long-term care provides custodial and non-skilled care with assistance of normal daily tasks like dressing, bathing, and using the bathroom. “Long-term care involves providing a level of medical care that requires the expertise of skilled practitioners to address the often multiple chronic conditions associated with older populations”, (“Long-term care,” August 18, 2012). Long-term care is provided in the client’s home, in the community, in assisted living facilities or in nursing homes. Long-term care is used and needed by people of any age, but is more common needed for senior citizens, (Wikipedia (August 18, 2012)).

How does the Familiar Organization Currently Share Knowledge or Involve Employees in Formulating Solutions to Problems Comfort Keepers Home Health Services has quarterly meetings every three months which encourages the involvement of all employees, (CNA’s, caregivers, and office workers). All employees of Comfort Keepers are invited to share in the decision-making process of the firm by participating in activities such as setting goals to better services for clients, determining work schedules, and making suggestions.

Another form of participation may involve the employee’s input on increasing each employee’s responsibility or job enrichment. Quarterly meeting also encourage the employees to form self-managed teams, quality circles, and soliciting survey feedback to ensure each employee is giving their best in the household of the client given to work with. Most importantly, the ideas and suggestions of employees are really considered and respected by the employer.

Most Effective Techniques Used for Sharing Information and Ideas According to Lombardi & Schermerhorn (2007), Distributed leadership helps a team meet its task and maintenance needs and they include providing task activities: Initiating, Information sharing, Summarizing, Elaborating, and Opinion giving, and provide maintenance activities: Gatekeeping, Encouraging, Following, Harmonizing, and Reducing tension. Five other techniques that could be used are: “1. Acknowledge the thoughts, ideas or feelings first 2.

Say it in different words 3. Ask open-ended questions 4. Summarize and clarify 5. Give an opinion,” (University of Maine Cooperative Extension, 1914). Techniques Proved to be Ineffective Discussed in the previous topic were techniques used for sharing information and ideas, but here listed, University of Maine Cooperative Extension (1914) have techniques that are proved to be ineffective and they are as followed: “1. Me-too-ism, such as, “That’s nothing, let me tell you what happened to me! These statements make the speaker feel unheard. 2. Moralizing, preaching, and being judgmental. Recognize that the speaker may say something that offends your value system. Set aside the judgment so you can listen. 3. Asking a direct question to satisfy your curiosity. The speaker will share more information when and if ready. 4. Giving advice. 5. Consolation comments, such as “It’s going to be all right. ” 6. Arguing or disagreeing with the speaker. 7. Analyzing or interrupting,” (Blocks to Effective Communication).

How Techniques Might be applied or Modified in a Health Care Work Environment “Augmentative and alternative communication (AAC) tools and strategies, and other assistive technology (AT) techniques and products, can ease communication between patients and health care providers, allowing patients to participate more fully in their care. Unfortunately, these techniques are most often underused in healthcare setting because of lack of knowledge about and/ or access” (Newman, Pearson, & Pressman, 2009, para. ).

How Technology Might also Affect this Process According to the Henry J. Kaiser Family Foundation (march 2007), “New technology may either increase or decrease health care spending, researchers generally agree that, taken together, advances in medical technology have contributed to rising overall U. S. health care spending. Rettig describes how new medical technology affects the costs of health care through the following “mechanisms of action:

• Development of new treatments for previously untreatable terminal conditions, including long-term maintenance therapy for treatment f such diseases as diabetes, end-stage renal disease, and AIDS; • Major advances in clinical ability to treat previously untreatable acute conditions, such as coronary artery bypass graft; • Development of new procedures for discovering and treating secondary diseases within a disease, such as erythropoietin to treat anemia in dialysis patients; • Expansion of the indications for a treatment over time, increasing the patient population to which the treatment is applied; • On-going, incremental improvements in existing capabilities, which may improve quality; • Clinical progress, through major advances or by the cumulative effect of incremental improvements, that extends the scope of medicine to conditions once regarded as beyond its boundaries, such as mental illness and substance abuse”, ().

Conclusion As learned in this paper, the process of sharing information, thoughts and feelings between people through speaking, writing or body language is only done by communication. Having effective communication extends the concept to require that transmitted content is received and understood by someone in the way it was intended to ensure communication has been accomplished,” (Brown, 2011, para. 1). The best familiar organization was discussed along with how it shared knowledge or involved employees in formulating solutions to problems. The most effective techniques for sharing information and ideas were discussed and ineffective techniques were discussed. The final discussions covered how the techniques were applied in the health care environment and how they can also affect the health care environment.

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  • University/College:
    University of Chicago

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 1285

  • Pages: 5

Effective Communication

Effective communication is an important process in everyday life. Communication is a continuous process of exchanging verbal and non-verbal messages. Listening and hearing are two very different concepts. Hearing is the act of perceiving sound by the ear. While listening is something you consciously choose to do. Formal and informal channels of communication flow upward, downward and horizontal. Barriers to effective communication alter or distort the message being sent. Emotions and physical limitations greatly impact the messages being delivered or how the recipient receives the message.

Effective communication is an important aspect within the criminal justice field. Effective Communication Effective communication is an important process in everyday life. While communicating an individual gives nonverbal cues as well as verbal cues. Both are very important to the communicating process. Listening and hearing are two very different concepts. Listening constitutes and understanding of the information received. Information flows upward, downward and horizontally. Within the flow of communication there are formal and informal channels, especially in the criminal justice field.

Within the communication process there can be many barriers to inhibit the use of effective communication. The four main barriers to communication are emotional barriers, physical barriers, semantic barriers and ineffective listening. Overcoming these barriers is important to the criminal justice field. Verbal and Nonverbal Communication Communication is a continuous process of exchanging verbal and non-verbal messages. While communicating we must be aware of our verbal, nonverbal and para-verbal messages (Wallace, 2009). Verbal messages are words.

Nonverbal messages are the body language presented when the words are spoken. Para-verbal messages are the tone, pitch and pacing of the voice. It is important that all three correspond with one another. If you are saying yes and shaking your head no, that gives a confusing and inconsistent message to the recipient. In all of our communications we want to strive to send consistent verbal, para-verbal and nonverbal messages. When our messages are inconsistent, the recipient may become confused. Thus, the recipient may not understand the message completely and provide poor feedback to the sender.

Becoming an effective sender and recipient is important. Understanding the messages received and providing proper feedback is essential. Listening and Hearing Hearing is the act of perceiving sound by the ear. If you are not hearing-impaired, hearing simply happens. Listening, however, is something you consciously choose to do. Listening requires concentration so that your brain processes meaning from words and sentences. “The difference between the sense of hearing and the skill of listening is attention” (Horowitz, 2012) Listening is an essential part of the communication process.

If the receiver is not listening to the message being sent and only hearing it, the information is not being processed and proper feedback cannot be returned. Therefore, the sender does not know if the receiver understands the message being delivered. Formal and Informal Channels Communication flows downward, upward or horizontal (Wallace, 2009). The most common flow of communication is downward, from supervisors to subordinates. In the criminal justice system downward communication is classified into three categories; orders, procedures and personnel information.

Upward communication is information provided to supervisors from subordinates. It is also classified into three categories; performance communication, information and clarification. Horizontal communication is the flow of information between personnel at the same levels. It is also classified into three categories; coordination, social issues and problem solving. Formal and informal channels of communication flow upward, downward and horizontal. “The formal channels are the strict procedures defined by the policies of the organization. The informal channels consist of the undocumented sharing of information” (Sinclair, n. . ).

Formal channels of communication are strict rules of communication within the department, such as reports, evidence custody, policies and procedures. Informal channels of communication are the sharing of information between officers. “The most common informal channel of communication is the ‘grapevine’ (Sinclair, n. d. ). A good example of the downward flow of communication, using formal and informal channels, is a police department’s shift meeting. During the meeting the oncoming shift is briefed by the supervisor on developments and procedures. This is a mix of formal and informal communication.

The department’s SOPs and procedures are discussed and conversations between officers on issues are discussed. This flow of communication is very important to the department. Oncoming officers need to know what has happened prior to their shift in order to continue with the ongoing duties, for example BOLO’s on suspects, and other crimes happening in the area. Information on goings-on in the department’s area of operation is essential for each officer to do their job effectively. Information must flow freely throughout the criminal justice system; from the highest ranking person to the lowest.

Barriers to Effective Communication “Barriers are influencing factors which impede or breakdown the continuous communications loop. They block, distort or alter the information” (Wallace, 2009). The four main barriers to communication are emotional barriers, physical barriers, semantic barriers and ineffective listening (Wallace, 2009). Emotional barriers reside in either the sender or receiver of information. People base their receiving or transmitting of information off of their personal experiences or knowledge. Emotional barriers can stem from low self-esteem, depression and psychological problems.

Physical barriers are things in the environment that make the transfer of communication difficult. Physical barriers include malfunctioning equipment, outside noise and distance between the sender and receiver. Any obstacle that slows or impedes the free flow of information is a physical barrier (Wallace, 2009). Semantic barriers refer to the inability to agree on the meaning of certain terms, thus resulting in poor communication (Wallace, 2009). People understand messages differently. A simple vague statement can mean a plethora of things to different people.

Ineffective listening is the failure to hear or understand what the sender is transmitting (Wallace, 2009). Numerous reasons exist for ineffective listening. The receiver may be disinterested or bored with the topic. The topic may be too complex or too simple for the recipient. The recipient may also be consumed by personal problems, therefore unattached to the discussion. One of the main barriers those in the criminal justice field face is language. The US is a melting pot of cultures. Not everyone effectively speaks and understands the English language.

It is important for those working within the criminal justice field to understand this and work towards mending the barrier. Whether mending it means learning a second language or making sure there are interpreters on hand, it is important to understand and be understood. It is also very important to be an effective listener. Criminal justice employees should not let emotion become a barrier when communicating with each other or citizens of the public. Conclusion Effective communication is an important process in everyday life. While communicating an individual gives nonverbal cues as well as verbal cues.

Both are very important to the communicating process. Listening and hearing are two very different concepts. Listening constitutes and understanding of the information received. Information flows upward, downward and horizontally. Within the flow of communication there are formal and informal channels, especially in the criminal justice field. Within the communication process there can be many barriers to inhibit the use of effective communication. The four main barriers to communication are emotional barriers, physical barriers, semantic barriers and ineffective listening. Overcoming these barriers is important to the criminal justice field.

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Effective Communication Essay

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Effective Communication Essay
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  • University/College:
    University of California

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 2050

  • Pages: 8

Effective Communication

Make a list (in note form) of some of the techniques you have developed to enable you to communicate effectively with the CYP you work with. OR Write a brief account of some work you have done in the past two years with a YP who had communication problems,which were not due to a disability. Ensure the YP could not be identified from your account, by changing some personal deatails. Good communication is central to working with children, and young people, It is a fundamental part of the Common Core. It involves listening, questioning, understanding and responding to what is being communicated by the CYP‘. It is important to be able to communicate both on a one-on-one basis and in a group context. Communication is not just about the words I use, but also my manner of speaking, body language and, above all, the effectiveness with which I can listen. To communicate effectively it is important to take account of culture and context, for example where English is an additional language.

Effective engagement requires me to involve the CYP’s in the design and delivery of services and decisions that affect them. It is important for me to consult with them and consider their opinions and perspectives from the outset. A key part of my effective communication and engagement is trust, both between the workforce, children and young people. To build a rapport with the CYP’s , I understand that it is important for me to demonstrate understanding, respect and honesty. Continuity in relationships promotes engagement and the improvement of their lives.. * I am always aware that the CYP may not have understood what I have communicated * I Know that communication is a two-way process

* I Know how to listen to people, make them feel valued and involved, and know when it is important to focus on the individual rather than the group. * I am aware of different ways of communicating, including electronic channels, and understand barriers to communication. .
* I Know how to report and record information formally and informally in the appropriate way. I listen and build empathy by

* Developing and using effective communication systems that are appropriate to them * I Establish a good rapport and respectful, trusting relationship with the children. I Build a rapport and develop relationships using the appropriate form of communication (for example, spoken language, play, body language). * Communicate effectively with all children.

* I Hold conversations at the appropriate time and place, understanding the value of day to day contact. * I ensure I’m always aware that some children and young people do not communicate verbally and that I would need to adapt my style of communication to meet their needs and abilities. * I Understand the effects of non-verbal communication such as body language, and appreciate that different cultures use and interpret body language in different ways. * I Build open and honest relationships by respecting CYP and make them feel valued * I Actively listen in a calm, open, non-threatening manner and use questions to check understanding and acknowledge that I have heard what is being said. * I Summarise situations in the appropriate way for the individual (taking into account factors such as background, age and personality).

* I Explain clearly to the CYP what kind of information I may have to share with others. * I Explain what has happened or will happen next and check their understanding and where appropriate, their consent to the process. * I Let the child know that I am interested and involved and that I will help them if and when needed. * I Turn off the television or stop what I am doing when a child wants to talk or avoid taking a telephone call when a child has something important to tell me. * Unless other people are specifically meant to be included, I hold conversations in privacy. The best communication between myself and a child will occur when others are not around.

* I never Embarrass a child or putt them on the spot in front of others as this will lead to resentment and hostility, not good communication. * I’m aware of my height and I Don’t tower over a child. I Physically get down to the child’s level then talk. * If I am very angry about a behaviour or an incident, I don’t attempt communication until I regain my cool, because I cannot be objective until then. I have learnt that It is better to stop, settle down, and talk to the child later * If I’m very tired, I try to make an extra effort to be an active listener. Genuine active listening is hard work and is very difficult when your mind and body are already tired. * I Listen carefully and politely. I Don’t interrupt the child when they are trying to tell their story * I Don’t ask why, I ask what happened.

* If I have knowledge of a situation, I will confront the child with the information that I know or have been told. * I never use put-down words or statements: dumb, stupid, lazy: * I will Assist a child in planning some specific steps to the solution. * I Show that i accept the child for themselves, regardless of what they have or have not done * I try to Reinforce the child for keeping communication open. I Do this by accepting them and praising their efforts to communicate * I use encouraging phases especially with children diagnosed with ADHD as these children may need more praise than the average child. And Unfortunately, because of their behaviour they often receive less. It is important to communicate clearly with children, honestly stating feelings and expectations. Not only do children pay attention to our words, they also react to our tone of voice and body language as well. Because communication is a complex process, it’s important to think of the implications of what we say

Task 2

Using personal experience or some information either from the seminar or a trustworthy source on the internet, describe how you have used or could use aids to communicate with YP’s who have some form of disability, and indicate the kinds of conditions you have encountered, or may encounter in your work.

Very briefly list some other aids to communicate which you could explore and utilise , should the need arise.

I have recently had experience working with a child who had a form Of a disability,( Autism)To communicate with them I used A communication passport with pictures, photographs, words and symbols to share important information about the child’s needs, interests and their ways of communicating. The child took this passport into different settings so that everyone is well informed, I.e. meetings school, club, outside activities etc. It was important for this child to be aware of who was working with them in advance so we made a photo wall, all staff members pictures were taken and placed on the wall and during the day and especially at bedtimes staff would go over the wall with the child explaining who would be working with them the following day.

I also used a pictorial book in much the same way, The child needed structure and stability and gained this from knowing exactly what would happen who with and when, In the morning I would sit down with the child before school explain who would be taking them to school; in what vehicle, what teachers they would be seeing today, what lessons they had today. What time staff would be collecting them in what vehicle and then go over in detail what they would be doing after school. Conditions I have encountered or may encounter in my work is not knowing fully if a child has understood everything I’ve communicated with them

I have learnt that People with a learning disability may appear to understand, but may actually be responding to my tone of voice, or familiar cues in the situation. They may misunderstand, forget or not catch some of what I have said. They may often say “yes” in answering questions, even if they do not fully understand sometimes because they do not want to make difficulties. They may not be able to contradict me if I have misunderstood what they mean or want. They may be bilingual, and have greater skills in one language than another. Some children may take longer to process what I am saying. Others may find physical movement or speech a big effort, so it will take them longer to respond. It is important to never over estimate the skills.

• Make sure the child can hear, see and is comfortable

• Make sure hearing aids or glasses are used if necessary, and that they work properly! • Make sure talk clear and allow the child to read lips if necessary • Use sign /gesture and pictures to back up speech

• Make sure information is presented clearly for people to see • Make sure people are positioned for good communication – seating is key • Make sure the environment is quiet and there are not too many distractions • Check out general health and comfort– are they in pain, physical difficulties, or experiencing the effects of medication (tired or sleepy). • Make sure the child can see hands and faces if signing and talking. • Give enough time for the child to listen and respond.

• Check that i have understood – by talking to others, helping the person to tell me when I have got it wrong. I don’t pretend I can understand if I really can’t! • Make sure you language is kept simple and clear.

• Gain the child’s attention before starting to talk.  • Show that I respect a person’s way of communicating by using it to them. • Make sure communication books/aids are used and not stuck in a cupboard! • display good observational skills, respond to all communicative signal • Be patient and don’t give up trying

• Leave if the person is becoming agitated
Other aids to communicate
* Pictures and symbols can help
*Information can be written and presented in symbol or pictorial form.
* Pictures and photographs can be used to illustrate written material. Communication aids:
* Children can join in by pressing a switch operated aid with voice output to say, yes I agree/no, I don’t or some communication aids have more complex language *Objects of reference” can be used to cue people about what is going to happen.: play football-show them a football, show them a cup – for asking if they want a drink *Calendar boxes can be used to make object timetables of activities happening in the week

*“Memory Boxes” are collections of meaningful artefacts and photos associated with events and can be used as the basis for conversation, and to help recall. Anything can be used for this and everyday objects of natural materials are good to use with people who have sensory difficulties. * “Multimedia Profiling” is a process which creates a personal catalogue of video clips on the computer which build up a profile of an individual. The person can be in control of their own information through switch or touch screen, and can choose when and how to share it with others.

Task 3
Which government websites can you use to access up to date information and evidence based examples of good practice? Give one e.g. of something you have learned from one of these websites. How will you disseminate your learning to colleagues?

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Effective communication Essay

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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 457

  • Pages: 2

Effective communication

Explain what is effective community?

Effective communication is important because it ensures that information is clear, brief, accurate, non-judgmental, and useful. This reduces the possibility of mistakes being made, and ensuring suitable care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets.

Explain different type of communication?

Communication can happen past many procedures and methods and depending on the channel used and the style of communication there can be various types of communication.

Verbal Communication: Verbal communication is divided into written and oral communication. Oral communication can be face-to-face communication or a conversation over the phone; dialogs are influenced by voice tone, pitch, volume and the speed and clarity of speaking. The other type of verbal communication is written communication, written communication can be through mail, or email. The use of written communication depends on the style of writing, vocabulary used, grammar, clarity and precision of language.

Non-verbal Communication: Non-verbal communication includes the body language of the person who is speaking, which will include the body posture, the hand signs, and overall body movements. The facial expressions can play a role while communication since the expressions on a person’s face says a lot about his/her mood. On the other hand signs like a handshake, a smile or a hug can independently convey emotions. Non-verbal communication can also be in the form of pictorial representations, signboards, or even photographs, sketches and paintings.

Informal communication: Informal communication includes examples of free unrestrained communication between people who share a casual relationship with each other. Informal communication needs two people to have a similar wavelength and hence occurs between friends and family. Informal communication does not have any rigid rules and guidelines.

Explain importance of effective communication?

Effective communication in the health and social care setting is very important as it allows the health care worker to perform their role effectively, allowing them to work alongside their colleagues whilst developing supportive ties with the users of the service who come from different types of backgrounds, cultures/ and religion. People with communication disabilities are at risk of not being able to communicate effectively with their health care professionals and this could have an impact directly on their health

Links:
http://www.markedbyteachers.com/as-and-a-level/healthcare/explain-the-role-of-effective-communication-and-interpersonal-interaction-in-a-health-and-social-care-context.html Type of communication: http://solvedassignments.org/message.php?id=109&semid=1

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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 2482

  • Pages: 10

Effective Communication

Effective Communication is the thread that binds our society together. Effective communicators are able to use thread to shape the future. To be an effective communicator, one must know how to put words together that communicate thoughts, ideas, and feelings. That is why communicating effectively in the workplace is so important. It helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate and others try to communicate to us, can get misunderstood. This usually can cause a conflict and frustration in professional and personal relationship.

That is why it is critical to understand and be aware of the potential sources of communication barriers. Some of these barriers can include language, defensiveness behavior, and misreading of body language. Avoiding these barriers can be very important, because it provides employees with a clear understanding of what is demanded of them, with knowledge of what to do and what to expect. For organizations, such a communication style creates effective performance of staff and, in return, increases customer loyalty and profit. What is effective communication and why is it important? In today’s world, we have to send, receive, and process numbers of messages every day. But effective communication is about more than just exchanging information.

According to Maxwell (1999), “Effective communication requires you to also understand the emotion behind the information” (8). It can improve relationship at work, and in social situations by deepening your connections to others and improving teamwork, decision-making, caring, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Effective communication combines a set of skills including nonverbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognize and understand your own emotions and those of the person you are communicating with (Cohn, 2007). Although effective communication does not always guarantee success in an organization, its absence usually signals problems.

Culture and Language

The inability to converse in a language that is known by both the sender and receiver is the greatest barrier to effective communication. Language is essential and important to every aspect of interaction in our everyday lives. We use language to inform the people around us of what we feel, what we desire, and question or understand the world around us. We communicate effectively with our words, gestures, and tone of voice in a multitude of situation. That is why language cannot be overlooked when it comes to communication. Believe it or not, some people can be arrogant to believe they can go to foreign countries without knowing anything of the language or culture of the people in the places they visit. When a person uses inappropriate words while conversing or writing, it could lead to misunderstanding between the sender and receiver.

Truly effective communication is conveyed when both speakers speak the same language and the speakers have some knowledge of each other’s language. But, you always have to keep in mind; language, which describes what you want to say in your terms, may present barriers to others who are not familiar with your expressions (Bennett & Olney 1992). Communication with people of different cultures is especially challenging. Cultures provide people with ways of thinking, seeing, hearing, and interpreting the world. Thus the same words can mean different things to people from different cultures, even when they talk the same language. When the languages are different, and translation has to be used to communicate, the potential for misunderstandings increases.

Defensive Behavior

Defensive behavior is another primary barrier to effective communication. Maxwell (2001, p. 39) stated, “Defensive communication occurs when one person in a conversation feels threatened, attacked, or is trying to protect their self-image. It’s a mechanism that people use when they are feeling unsafe and they need the conversation to go astray.” He continued on to say, “When people become defensive there are a number of steps they go through. They first approach the situation from their own perspective, whether or not they feel threatened or falsely accused. They then communicate this perception in a verbal or non-verbal manner” (p.39). People can also respond defensively in a number of different ways. Most times you will see someone being passive and withdrawing from the conversation. Other times you see someone being aggressive and being assertive. You will also notice people who are defensive often cannot empathize with or understand another point-of-view that is different from theirs.

They can be unwilling to take in new information or learn about a new perspective. Understand that from time to time even the best communicators can become defensive in a conversation. But when all the communication carries the taint of defensiveness, it can ruin any kind of communication, especially at a workplace. One way of overcoming defensiveness is to discuss, instead of accuse, and to use positive statements. Being a good listener is another way to taking steps to no longer see the person’s words as an attack, but information that is being strongly expressed is a critical way of overcoming defensive behavior (Cohn, 2007). In addition, asking clarifying questions will help to resolve any remaining uncertainties and further prevent misunderstanding. It is also helps to listen carefully to the other person’s point of view before responding.

Body Language

We communicate as much or more through body language as we do with words. Body language includes facial expressions, eye contact, and the movement of arms, hands and legs. It is important for a person to understand body language and its affect on others. When it comes to communication, verbal communication is the most important part of communication, but non-verbal communication is as equally as important (McNeil, p. 684). When we communicate things that we care about, we do so mainly using nonverbal signals. Wordless communication, or body language, includes facial expression, body movement and gesture, eye contact, posture, the tone of your voice, and even your muscle tension and breathing. The way you look, listen, move, and react to another person tells them more about how you are feeling than words alone ever can (O’Rourke, 2009).

So next time you are engaged in conversation with anyone, be mindful of your non-verbal gestures, because non-verbal communication can relate a different message to the individual than what you are trying to communicate. Even without speaking a word, you can express your thoughts and emotions. Your stance and body movements have become a pattern and you are unaware and unconscious that you are doing them. A person can create a better communication with managers, co-workers, and others you encounter during the day, by making simple adjustments to your posture, facial expressions and mannerisms.

A person can also assess how people walk, how they carry themselves and how their faces appear during the day. Facial expressions are important and can convey different messages, and because you can’t hide your face, you have to be very careful of how you use it (Bennett & Olney 1992). Hand gestures can be a great way to communicate and many people do communicate using their hands. But hand gestures have also caused many arguments. The way you dress, your clothing can dictate an illusion of your status as well. Others can look at what you wearing and from that, they can decide if they will offer you a job or engage in a conversation with you. Even though sometimes you may be sending the wrong signals, you should still take note of them so you can assess situations more confidently instead of relying on the perceptions of others. Knowing how people view you is necessary in order to make changes.

Listening

Skill in communication involves a number of specific strengths. One of those strengths involves listening. Listening is the one of the most important aspects of being an effective communicator. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they’re communicating (Maxwell, 1999). The greatest barrier to effective communication is poor listening skills; people not listening or not being present to what’s being said. Many people are poor listeners, even in everyday life. They tend to listen and think about something else at the same time. Rather than carefully attending to what the other person has said, many people think about their response while the other person is talking. If both parties are listening poorly, or not listening, miscommunication is likely to occur. Research by (Caputo, Palosaari, & Nicholas, 2003) states, “People are likely to misunderstand each other, become defensive, take actions, or come to conclusions based on wrong information. In addition, they tend to interpret things to coincide with the views that they already have.

For this reason, they assume they know and understand what other people are saying, because they assume that it corresponds to their own expectations about what the person is likely to say or should be saying”. Since people in conflict tend to develop hostile and distrustful images of the other, their interpretation of things and what the other side says or does is also likely to be hostile and distrustful. Showing respect to the speaker is a crucial element (Cohn, 2007). Such poor listening makes good communication almost impossible. No matter how much care one person or group takes to communicate their concerns, values, interests, or needs in a fair, clear, unthreatening way, if the listener is not willing to receive that information in that way, the communication will fail. Effective listening can:

* Makes the speaker feel heard and understood
* Creates an environments where everyone feels safe to express ideas, opinions, and feelings, or plan problem solve in creative ways.
* Save time by helping clarify information, avoid conflicts and misunderstandings
* Relieve negative emotions. (Cohn, 121)

Feedback

Another important element of communication is creating effective feedback. Feedback is essential in communication to know whether the recipient has understood the message in the same terms as intended by the sender and whether he agrees to that message or not (Middleton, 2011). And the one area that consistently gives both managers and employees difficulty is the need to give and accept effective feedback. What is feedback? Feedback is communication to a person or a team of people regarding the effect their behavior is having on another person, the organization, the customer, or the team (Maxwell, 1999). Giving effective feedback is one of the most crucial elements you can to do help employees improve performance.

The key elements of successful Feedbacks are:

* Evaluative: Making a judgment about the worth, goodness, or appropriateness of the other person’s statement.

* Interpretive: Paraphrasing – attempting to explain what the other person’s statement means.

* Supportive: Attempting to assist or bolster the other communicator.

* Probing: Attempting to gain additional information, continue the discussion, or clarify a point.

* Understanding: Attempting to discover a completely what the other communicator means by their statements. (Maxwell, 1999)

Feedback establishes a connection between what employees are doing and how others perceive actions. Although most would rather not receive feedbacks, there is a need to get across that no feedback can be much worse. According to Maxwell (2001), “Giving feedback is not about dishing out criticism” (24). Unfortunately, this often proves to be the case when one finds themselves under pressure. It is at these times that emotions get in the way of effective communication. If feedback is provided on an ongoing basis, it establishes a connection between what employees are doing and how actions are perceived by others. Acquiring the skills of good communication is not difficult. Using them when it really matters is the difficult part. “A strong leader understands that verbal as well as nonverbal communication skills are a part of everyday life. It is important for every leader to understand, and to practice, the fact that effective communication skills should be a major part of everyone’s personal development” (Cohn, 2007).

Effective communication requires paying attention to an entire process, not just the content of the message. When you are the messenger in this process, you should consider the potential barriers. Being aware of how your own attitude, emotions, knowledge, and credibility with the receiver might impede, or alter whether and how your message is received is vital. An effective communicator can identify the barriers, which in return gives you the better chances of success. A good communicator will also be able to persuade people, influence others, negotiate effectively and provide valuable feedback. You can also inspire, motivate and encourage your staff and employees. You can convey your ideas better to your boss, you can make interesting conversation and network easier and speak to group of people with self-confidence and credibility. The better your communication skills, the greater success you can achieve. The importance of communication skills cannot be understated.

References
Bennett, J. C., & Olney, R. J. (1992). Business Communication: A Major Whose Time Has Come. Journal of Business Communication, 55(5), 87-92. Retrieved from http://job.sagepub.com/content/23/2/13.abstract.

Caputo, J. S., Palosaari, J., Pickering, K., & Nicholas, J. (2003). Effective communication. Twickenham, Eng: Dramatic Lines.

Cohn, MD, MBA, FACS, K. H. (2007). Developing Communication Skills. Journal of Oncology Practice, 3(6). Retrieved from http://jop.ascopubs.org.

Maxwell, J. C. (1999). The 21 indispensable qualities of a leader: Becoming the person that people will want to follow. Nashville, TN: T. Nelson.

Maxwell, J. C. (2003). Thinking for a change: 11 ways highly successful people approach life and work. New York: Warner Books.

McNeil, M. M. (n.d.). Communication: The Key to Effective Leadership. Journal of Educational Administration, 47(5), pp.684 – 687.

Middleton, D. (2011). Students Struggle for Words. Wall Street Journal, 03(3).

O’Rourke, J. S. (2009). Effective communication. London: Dorling Kindersley. Robbins, S. P., & Judge, T. A. (2011). Organizational behavior: Global edition. Boston [etc.: Pearson.

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Effective Communication Essay

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Effective Communication Essay
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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 2482

  • Pages: 10

Effective Communication

Effective Communication is the thread that binds our society together. Effective communicators are able to use thread to shape the future. To be an effective communicator, one must know how to put words together that communicate thoughts, ideas, and feelings. That is why communicating effectively in the workplace is so important. It helps us better understand a person or situation, enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate and others try to communicate to us, can get misunderstood. This usually can cause a conflict and frustration in professional and personal relationship.

That is why it is critical to understand and be aware of the potential sources of communication barriers. Some of these barriers can include language, defensiveness behavior, and misreading of body language. Avoiding these barriers can be very important, because it provides employees with a clear understanding of what is demanded of them, with knowledge of what to do and what to expect. For organizations, such a communication style creates effective performance of staff and, in return, increases customer loyalty and profit. What is effective communication and why is it important? In today’s world, we have to send, receive, and process numbers of messages every day. But effective communication is about more than just exchanging information.

According to Maxwell (1999), “Effective communication requires you to also understand the emotion behind the information” (8). It can improve relationship at work, and in social situations by deepening your connections to others and improving teamwork, decision-making, caring, and problem solving. It enables you to communicate even negative or difficult messages without creating conflict or destroying trust. Effective communication combines a set of skills including nonverbal communication, attentive listening, the ability to manage stress in the moment, and the capacity to recognize and understand your own emotions and those of the person you are communicating with (Cohn, 2007). Although effective communication does not always guarantee success in an organization, its absence usually signals problems.

Culture and Language

The inability to converse in a language that is known by both the sender and receiver is the greatest barrier to effective communication. Language is essential and important to every aspect of interaction in our everyday lives. We use language to inform the people around us of what we feel, what we desire, and question or understand the world around us. We communicate effectively with our words, gestures, and tone of voice in a multitude of situation. That is why language cannot be overlooked when it comes to communication. Believe it or not, some people can be arrogant to believe they can go to foreign countries without knowing anything of the language or culture of the people in the places they visit. When a person uses inappropriate words while conversing or writing, it could lead to misunderstanding between the sender and receiver.

Truly effective communication is conveyed when both speakers speak the same language and the speakers have some knowledge of each other’s language. But, you always have to keep in mind; language, which describes what you want to say in your terms, may present barriers to others who are not familiar with your expressions (Bennett & Olney 1992). Communication with people of different cultures is especially challenging. Cultures provide people with ways of thinking, seeing, hearing, and interpreting the world. Thus the same words can mean different things to people from different cultures, even when they talk the same language. When the languages are different, and translation has to be used to communicate, the potential for misunderstandings increases.

Defensive Behavior

Defensive behavior is another primary barrier to effective communication. Maxwell (2001, p. 39) stated, “Defensive communication occurs when one person in a conversation feels threatened, attacked, or is trying to protect their self-image. It’s a mechanism that people use when they are feeling unsafe and they need the conversation to go astray.” He continued on to say, “When people become defensive there are a number of steps they go through. They first approach the situation from their own perspective, whether or not they feel threatened or falsely accused. They then communicate this perception in a verbal or non-verbal manner” (p.39). People can also respond defensively in a number of different ways. Most times you will see someone being passive and withdrawing from the conversation. Other times you see someone being aggressive and being assertive. You will also notice people who are defensive often cannot empathize with or understand another point-of-view that is different from theirs.

They can be unwilling to take in new information or learn about a new perspective. Understand that from time to time even the best communicators can become defensive in a conversation. But when all the communication carries the taint of defensiveness, it can ruin any kind of communication, especially at a workplace. One way of overcoming defensiveness is to discuss, instead of accuse, and to use positive statements. Being a good listener is another way to taking steps to no longer see the person’s words as an attack, but information that is being strongly expressed is a critical way of overcoming defensive behavior (Cohn, 2007). In addition, asking clarifying questions will help to resolve any remaining uncertainties and further prevent misunderstanding. It is also helps to listen carefully to the other person’s point of view before responding.

Body Language

We communicate as much or more through body language as we do with words. Body language includes facial expressions, eye contact, and the movement of arms, hands and legs. It is important for a person to understand body language and its affect on others. When it comes to communication, verbal communication is the most important part of communication, but non-verbal communication is as equally as important (McNeil, p. 684). When we communicate things that we care about, we do so mainly using nonverbal signals. Wordless communication, or body language, includes facial expression, body movement and gesture, eye contact, posture, the tone of your voice, and even your muscle tension and breathing. The way you look, listen, move, and react to another person tells them more about how you are feeling than words alone ever can (O’Rourke, 2009).

So next time you are engaged in conversation with anyone, be mindful of your non-verbal gestures, because non-verbal communication can relate a different message to the individual than what you are trying to communicate. Even without speaking a word, you can express your thoughts and emotions. Your stance and body movements have become a pattern and you are unaware and unconscious that you are doing them. A person can create a better communication with managers, co-workers, and others you encounter during the day, by making simple adjustments to your posture, facial expressions and mannerisms.

A person can also assess how people walk, how they carry themselves and how their faces appear during the day. Facial expressions are important and can convey different messages, and because you can’t hide your face, you have to be very careful of how you use it (Bennett & Olney 1992). Hand gestures can be a great way to communicate and many people do communicate using their hands. But hand gestures have also caused many arguments. The way you dress, your clothing can dictate an illusion of your status as well. Others can look at what you wearing and from that, they can decide if they will offer you a job or engage in a conversation with you. Even though sometimes you may be sending the wrong signals, you should still take note of them so you can assess situations more confidently instead of relying on the perceptions of others. Knowing how people view you is necessary in order to make changes.

Listening

Skill in communication involves a number of specific strengths. One of those strengths involves listening. Listening is the one of the most important aspects of being an effective communicator. Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they’re communicating (Maxwell, 1999). The greatest barrier to effective communication is poor listening skills; people not listening or not being present to what’s being said. Many people are poor listeners, even in everyday life. They tend to listen and think about something else at the same time. Rather than carefully attending to what the other person has said, many people think about their response while the other person is talking. If both parties are listening poorly, or not listening, miscommunication is likely to occur. Research by (Caputo, Palosaari, & Nicholas, 2003) states, “People are likely to misunderstand each other, become defensive, take actions, or come to conclusions based on wrong information. In addition, they tend to interpret things to coincide with the views that they already have.

For this reason, they assume they know and understand what other people are saying, because they assume that it corresponds to their own expectations about what the person is likely to say or should be saying”. Since people in conflict tend to develop hostile and distrustful images of the other, their interpretation of things and what the other side says or does is also likely to be hostile and distrustful. Showing respect to the speaker is a crucial element (Cohn, 2007). Such poor listening makes good communication almost impossible. No matter how much care one person or group takes to communicate their concerns, values, interests, or needs in a fair, clear, unthreatening way, if the listener is not willing to receive that information in that way, the communication will fail. Effective listening can:

* Makes the speaker feel heard and understood
* Creates an environments where everyone feels safe to express ideas, opinions, and feelings, or plan problem solve in creative ways.
* Save time by helping clarify information, avoid conflicts and misunderstandings
* Relieve negative emotions. (Cohn, 121)

Feedback

Another important element of communication is creating effective feedback. Feedback is essential in communication to know whether the recipient has understood the message in the same terms as intended by the sender and whether he agrees to that message or not (Middleton, 2011). And the one area that consistently gives both managers and employees difficulty is the need to give and accept effective feedback. What is feedback? Feedback is communication to a person or a team of people regarding the effect their behavior is having on another person, the organization, the customer, or the team (Maxwell, 1999). Giving effective feedback is one of the most crucial elements you can to do help employees improve performance.

The key elements of successful Feedbacks are:

* Evaluative: Making a judgment about the worth, goodness, or appropriateness of the other person’s statement.

* Interpretive: Paraphrasing – attempting to explain what the other person’s statement means.

* Supportive: Attempting to assist or bolster the other communicator.

* Probing: Attempting to gain additional information, continue the discussion, or clarify a point.

* Understanding: Attempting to discover a completely what the other communicator means by their statements. (Maxwell, 1999)

Feedback establishes a connection between what employees are doing and how others perceive actions. Although most would rather not receive feedbacks, there is a need to get across that no feedback can be much worse. According to Maxwell (2001), “Giving feedback is not about dishing out criticism” (24). Unfortunately, this often proves to be the case when one finds themselves under pressure. It is at these times that emotions get in the way of effective communication. If feedback is provided on an ongoing basis, it establishes a connection between what employees are doing and how actions are perceived by others. Acquiring the skills of good communication is not difficult. Using them when it really matters is the difficult part. “A strong leader understands that verbal as well as nonverbal communication skills are a part of everyday life. It is important for every leader to understand, and to practice, the fact that effective communication skills should be a major part of everyone’s personal development” (Cohn, 2007).

Effective communication requires paying attention to an entire process, not just the content of the message. When you are the messenger in this process, you should consider the potential barriers. Being aware of how your own attitude, emotions, knowledge, and credibility with the receiver might impede, or alter whether and how your message is received is vital. An effective communicator can identify the barriers, which in return gives you the better chances of success. A good communicator will also be able to persuade people, influence others, negotiate effectively and provide valuable feedback. You can also inspire, motivate and encourage your staff and employees. You can convey your ideas better to your boss, you can make interesting conversation and network easier and speak to group of people with self-confidence and credibility. The better your communication skills, the greater success you can achieve. The importance of communication skills cannot be understated.

References
Bennett, J. C., & Olney, R. J. (1992). Business Communication: A Major Whose Time Has Come. Journal of Business Communication, 55(5), 87-92. Retrieved from http://job.sagepub.com/content/23/2/13.abstract.

Caputo, J. S., Palosaari, J., Pickering, K., & Nicholas, J. (2003). Effective communication. Twickenham, Eng: Dramatic Lines.

Cohn, MD, MBA, FACS, K. H. (2007). Developing Communication Skills. Journal of Oncology Practice, 3(6). Retrieved from http://jop.ascopubs.org.

Maxwell, J. C. (1999). The 21 indispensable qualities of a leader: Becoming the person that people will want to follow. Nashville, TN: T. Nelson.

Maxwell, J. C. (2003). Thinking for a change: 11 ways highly successful people approach life and work. New York: Warner Books.

McNeil, M. M. (n.d.). Communication: The Key to Effective Leadership. Journal of Educational Administration, 47(5), pp.684 – 687.

Middleton, D. (2011). Students Struggle for Words. Wall Street Journal, 03(3).

O’Rourke, J. S. (2009). Effective communication. London: Dorling Kindersley. Robbins, S. P., & Judge, T. A. (2011). Organizational behavior: Global edition. Boston [etc.: Pearson.

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Effective Communication Essay

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Effective Communication Essay
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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 1782

  • Pages: 7

Effective Communication

Effective communication is the backbone of any business organisation. Discuss. Communication can be defined as a two way process of reaching mutual understanding in which participants not only exchange(encode and decode) information but also create and share meaning. Effective communication is whereby the information send must be received and understood by the receiver in the way intended by the sender and the receiver has to send feedback to confirm the results.

Managerial time is largely spent on face to face, electronic or telephone communication with subordinates, supervisors and customers. Views of organizational communication can be categorized as those that view organizational communication as one aspect of an organization versus those that see it as the underlying basis of the organization itself. An example of the former is exemplified by Drenth et al. 1998), who define communication as the sending and receiving of messages by means of symbols and see organizational communication as a key element of organizational climate.

The latter viewpoint is reflected by Myers and Myers (1982:34) who define organizational communication as “the central binding force that permits coordination among people and thus allows for organized Behaviour,” and Rogers and Rogers (1976:3) who argue that “the behaviour of individuals in organizations is best understood from a communication point of view.

The success of the organization greatly depends on the effectiveness of organizational communication, hence to a larger extent, communication can be regarded as the backbone of every business organization and therefore communication needs to be effective and also this is the reason why effective communication skills form vital part of a job requirement, are prerequisite for promotion to higher positions and are essential to all problem solving since they ignite enthusiasm, enhance motivation and hone traits of leadership.

The success of an endeavour hinges on the ability to communicate effectively in today’s fast paced life, everyone is asked to do more with less. In such a scenario effective communication holds the key. Effectively communication centres round the usage of words, speed of delivery of words, pitch modulation and body language. Using the right tools to communicate the right messages at the right time can salvage crises and motivate people to work towards success. Communication in an organization is inevitable.

Departments communicate from time to time in respect to daily activities and the organization’s relationship with the external world. It says what it intended via written and unwritten means, either planned or impromptu. It could be hierarchical, that is, from top to bottom or vice versa. It could be formal or informal; vertical, horizontal or diagonal. Whichever means, modes or types of communication, what matters is that communication takes place. At a most basic level, good communication is necessary to be able to follow instructions and to carry out roles.

If a member of staff misunderstands what it is that they need to do and the basic functions and roles of the management could not be performed without communication. Planning, organizing, coordinating, budgeting, monitoring, controlling, staffing, delegation; and including marketing, production, financing, staffing (human resource managing), research and development, purchasing, and selling could not be well coordinated, harnessed and their goals achieved without communication Effective communication strengthens the organization’s existing relationships and helps the subordinates to form strong positive bonds in future interactions.

In essence through communicating subordinates and management get to agree on certain specific performance standards to control and guide activity towards the attainment of the organization’s overall objectives. If there is poor communication, there lacks uniformity between the required performance and actual performance therefore if communication improves relationships, misunderstandings are reduced. Effective communication is related to self confidence therefore if the organization has in place proper channels of communication subordinates are motivated in the sense that they get feedback for information that would have been passed.

If subordinates are given room to respond to instructions in any way, that is, by asking questions or even suggestive questions, it shows to them that they are involved as part of the organization and the sense of belongingness motivates employees. Motivated employees are productive, so in essence one can say effective communication motivates employees hence increases productivity of workers as it even facilitates delegation of duties, reducing overlapping responsibility and work overload. Finally communication increases job satisfaction.

Communication facilitates decision making, if two directional communication is used, lower level managers getting a chance to be heard by top management with their work needs being met, proper organizational decisions can be made. Operational managers and their subordinates are believed to have a closer contact with customers and clients, therefore they know better what the customers need at a specific time and the proper decisions are made as to what should the organization do to meet the demands of the consumers(delivering the right merchandise to the right people at he right time and place).

Communication also increases participation, that is, if a goal is communicated throughout the organization, the subordinates with the aim of achieving self esteem would want to participate in the attainment of the desired outcome motivated by the rewards they expect from participation, effort and performance(Victor Vroom’s expectancy theory). Production of defects is also reduced by effective communication. Subordinates usually work under instruction, that is, there should however be proper clarification on what really needs to be produced, boiled or roasted chicken.

If there are no proper channels of communication, producers end up producing the products that are not required. Effective communication also facilitates coordination between individuals and departments within an organization (production department and the marketing team or the research and development department). Communication reduces and resolves conflicts, for instance resource allocation conflicts, the marketing department and the production department need to communicate well on how the finance department has allocated financial resources for their purposes, failure to communicate results in departmental conflicts.

However it is through communication that both individual conflicts and departmental conflicts can be resolved. Leaders should create open communication and state clearly what they could have seen that, heard or experienced that would have influenced their views in the matter at hand as conflict often arises from misunderstanding and misconceptions of what people meant. Everyone allowed should then be allowed to say what is important to them (communicate openly) why is it important and what they are hoping for.

Effective communication gives the subordinates the ability to express new ideas and therefore policies and standards can be easily formulated and monitored. For organizations that use budgeting as a planning tool, communication is needed in the process of formulating budgets since the process involves individuals from all departments (functions) to participate in the formulation of functional budgets. Communication helps ensure uniformity and timing of the budgets hence proper allocation of financial resources.

Open communication increases trust among subordinates, that is, they will have shared agendas and objectives are revealed to everyone. Open communication is therefore preferable since the parties involved can scrutinize the message fro hidden agendas and meanings without trying to understand the message itself, hence creates supportive climates for subordinates, team building and team work and coordination.

Managers use downward communication to direct, inform, coordinate and evaluate subordinates and also to provide job descriptions, rules and policies as well as procedures to the subordinates and the subordinates use upward communication to supply information to the upper levels about what is happening at the lower levels and this comes in form of questions feedback and suggestions.

However in the process of communicating, the parties involved encounter certain barriers that may haunt communication, these may include differing perceptions, language, noise inconsistent verbal and non-verbal communication, emotionality, information overload, filtering of information and increased specialization as in lateral communication. Differing perceptions, that is when the receiver often sees or hears information depending on his/her needs, motivations, experience and background.

Language refers to the words used, words mean different things to different people for example the term ‘short term’ in the research and development would mean six to nine years while in the hotel industry the period may range from four to six months. Language difference may also come in the form of jargon. Non-verbal communication is often accompanied by oral communication for example showing anger in the tone of the voice. Emotional reactions such as anger, jealous, hate and fear influence how we understand others’ messages.

Information overload occurs when the information received exceeds the capabilities of the human information system, that is, when the subordinate is overloaded with reports, manuals, letters, memos, which he/she has to go through within a limited time as a result the subordinate will ignore some of the things or there will be delay on his part which will hinder communication within the organization. Information can be shortened or lengthened such that at the end the original information can be distorted.

To sum up one can say that regardless of the above mentioned shortcomings communication remains the backbone of any organization since there are certain measures that can be put in place to overcome the barriers, some of which are that parties involved should carefully understand the background of each other and thoroughly explain the message, emphasizing and seeing the situation from the other person’s point of view to remove ambiguity in messages.

Using simple language and ask for feedback, confirming and restating the main points of the message. Gestures, postures and facial expressions and other non-verbal communication should agree with the message. Subordinates should talk about their concerns and should pay special attention to what they say.

Organizations can also introduce casual recreational activities so that managers can meet their subordinates on an informal basis for example organizing a sports day where organizational problems can be discussed on an informal basis. In general, removing communication in an organization, we are going to have dead entity, good for nothing and worth been shut down. Communication is the backbone for organization’s success since it increases the will to work, skill to work, and thrill to work.

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Effective Communication Essay

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Effective Communication Essay
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  • University/College:
    University of Chicago

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 1190

  • Pages: 5

Effective Communication

For the past six weeks being back in the classroom has help me to shift my focus when it comes to communicating. There was a point and time when I felt like what I said and how I said it was the only thing that mattered. However, I have learned throughout this course that Communicating an authentic self requires consistency between your presentation of self and your self – concept. Our presentation of self depends on whom we are communicating with and is called facework (Dobkin (2006). Communication in a Changing World).

In this essay, I am prepared to show evidence of how I have learned to communicate better as well as the things that I need to improve within my methods of communication. After reviewing my Personal Skills Inventory Chart, I am not where I want to be but I am better than what I use to be six weeks ago. These changes will not happen overnight but, I am bound to improve them prior to me advancing to my next level as a student of Walden University. My grandmothers always use to tell us that there are three sides to every story, your story, the other person story and then the truth.

This old age theory still holds truth when communicating whether, it’s online or face-to-face. I have learned that in order for me to be effective in communicating that I have to be face-to-face with an individual so that the other person would be able to see and notice the sincerity that I pose within the conversation. While communicating face-to-face, I can feel assured that my point is being communicated with validity as well as the other person(s) can know that I have received their message as well.

I have notice that when online I can hide my true feelings, emotions and persona. The hidden quadrant represents those things that you know about yourself but that others do not (Dobkin (2006). Communication in a Changing World) is what I find that I am able to hide behind when communication online. When communicating online whether if it is in an email or chat communication for me personally is rather difficult because there are time that the message you are typing could not be received in the manner that you intended to say it.

I often communicate with my wife throughout the day via email and depending on the nature of the conversation she tries to read between the lines of the email to find my emotion in what I am saying. When she or other persons do this they tend to think that I feel a certain type of way about the conversation and most likely that is not the case. When communicating online I am also able to hide behind those emotions and not say what I really would like to say to the person.

However, when communicating face-to-face that emotion cannot go unnoticed and the receiving party would have to respect your stance. As I plan to move ahead within my course of degree work, I am hoping to improve my writing skills. For some time I have always struggled with grammar and writing to be proficient and professional whether if it was an email or a paper due for class. While in seminary, we were taught to write our sermons as we would be speaking to someone so therefore you conversation style would not always match your grammar.

To help me to improve in my writing I am going to continue using the tools provided for me as a student of Walden such as Grammarly. Grammarly (formerly Sentenceworks) is an automated grammar and writing revision tool for academic writing (Walden Writing Center. (2009). Scholarly writing). I have started to use this tool since week 3 of this course and I have found it to be a great help prior to submitting papers to be graded. There is another source that I would continue to use which is turnitin .

This tool has become a valuable tool for me because it assures that I am submitting my assignments to the highest degree of academic integrity that is expected of me as a student of Walden. Lastly, I would continue to employ the help of my wife who has looked over majority of my assignments to assure that I am writing with clarity and my grammar is in order. In the next term I have been enrolled in an English Composition course that I am certain is going to challenge not only my thinking but, my writing as well. I am looking forward to challenge as this is one of my main goals and focal point at this time.

While Walden University offer persons like me who have a very busy personal, family and career life the opportunity to learn from home and at your time schedule it can still be a change. Therefore, going forward I plan to improve my Time Management Skills. Since this was my first time back in the classroom in 12 years, I found it hard in the beginning balance my job, family, church and other social outlets that I belong to while trying to complete assignments. My enrollment advisor was very effective in helping me manage getting assignments in on time.

Going forward, I plan on working ahead, reading the material and having an understanding of the assignment prior to the due date. Now that my children are back in school that would help me out a lot as well because we can all sit down at a designated time to complete assignments instead of me trying to complete mine and entertain them while they were on summer break. In my household we have a standard of Academic Excellence that everyone who is in class is upheld to. So with this charge to my children I plan to lead by example which would help me to improve in the area of time management.

Even though this course only lasted for six weeks, I am very grateful for the knowledge and information that I have learned about communication. I am now more aware of verbal and non-verbal communication and also how other people can perceive information just by “judging a book by its cover. ” The challenge has presented itself in completing assignments on time while trying to manage other areas of life but for the most part I have adhered to those deadlines but look forward to improving in that area as well.

Lastly, I am excited about using the tools and methods that are provided to me to help me along the way with my writing skills. I recall one the first couple days of class and looking at some other classmates discussions, at first I felt bad because I thought my writing was horrible but, then I realize I wasn’t alone. However, in due time I plan to be very proficient in my writing skills that I would only produce scholarly work.

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Effective Communication Essay

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Effective Communication Essay
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  • University/College:
    University of Chicago

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 464

  • Pages: 2

Effective Communication

Effective communication is an essential part in any leadership position.  Communication is a two-way process that includes articulating your thoughts well and listening to the suggestions and information coming from other people involved.  It’s through communication that other people in a company would be apprised of how a particular project is going.

In the case of a lead project engineer for Cards4U, to effectively communicate to all people involve in the new card line, the team leader must have an intimate knowledge

of the new project.  Once he has all the information he needs, the lead engineer should create a flowchart to ensure efficiency in the execution.  In response to the chief executive’s request, the flowchart will also help the lead engineer create a good proposal that would showcase the musical cards in the most favorable light.

The specific skills that the lead engineer must have to perform the communication aspect of his job efficiently include: having a strong ability to get his message across; open-mindedness; and ability to listen actively.

As a team leader for a creative venture, the lead engineer must be able to provide a clear explanation and reason for each of the musical card prototype.  If he can’t, he won’t be able to sell his ideas to his boss and to prospective clients.  In the same manner, the team leader must also be open-minded about criticisms regarding the new designs. Keeping an open mind would allow him to objectively assess the validity of each comment.  As for having the skill to listen, the lead engineer would greatly benefit if he’ll take note of verbal and non-verbal messages.  Blair adds that listening also involves asking questions and clarifications and putting yourself in the speaker’s shoes.

References

Blair, G. Conversation As Communication. Retrieved November 26, 2007, from

http://www.see.ed.ac.uk/~gerard/Management/art7.html?http://oldeee.see.ed.ac.uk/~gerar

d/Management/art7.html

Fowler, K. Communication in Your Organization. Mind Tools Ltd. (1995-200). Retrieved

November 26, 2007, from http://www.mindtools.com/CommSkll/CommunicatingInAnOrganization.htm

Communication Skills & Confidence (2005). Leadership Skills for Today’s World. Retrieved

November 26, 2007, from

            http://www.communication-skills-4confidence.com/leadership-skill.html

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Effective communication Essay

Facebooktwittergoogle_plusredditpinterestlinkedinmail
Effective communication Essay
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  • University/College:
    University of Chicago

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 1303

  • Pages: 5

Effective communication

Effective communication is vital for every organisation such as United Confectionary Ltd. It starts with the selection, recruitment and employment of qualified, skilled and experienced people. This guidance sheet for the new staff handbook should direct you through the recruitment and retention process.

The first step of the recruitment process is to identify a job role. A vacancy may occur as more jobs are created as the business expands or restructures, also the retirement or dismissal of an employee can create a vacancy. The promotion of the jobholder can lead to a vacant job role or the jobholder could of left for alternative employee elsewhere.

Once the business has notification of a vacancy, the next step is to create a job description. The job description is drawn up by the jobholder and has to include the job title and location, the main purpose of the job, a detailed list of the main tasks involved and the standards that are required by the company, the amount of pay and other benefits and lastly the person to whom the jobholder reports to. Using all the features needed I have made an example job description for United Confectionary Ltd who need to employ a sales team to be led by a sales director.

To begin the job title would be sales director, the location of job is London and the department is sales . The main purpose of the job is make sure the sales team use the website created to help United Confectionary Ltd to maintain there position as the forefront of the confectionary market. The main tasks involved is to keep the website up and running without problems and to deal with sales directly from retailers and also making sure the sales team are doing their job correctly. The pay would �35,000 and benefits such as a company car. The person to who the sales director would need to report to would be the manager.

In the job description you will also need to include a person specification. A person specification details the quality of an model candidate, which includes their health, qualifications, general intelligence, special skills, interests, personal qualities and personal circumstances. The person specification is usually written in smaller font under the job description, using all the appropriate details I have made an example person specification for the job description above.

To start you need to have details of health, such as not being allergic to such things as chocolate. You would need to have minimum qualifications such as GCSEs in Maths, English and I, a-level is business and a minimum degree of 2.1 in Sales Marketing. Specials skills and general intelligence would be to have the ability to use the Internet comfortably and to create spreadsheets and databases. Work related experience would need to be included such as a year working an in general office environment. Interests would include hobbies for instance painting and cooking. Personal qualities would be to have the ability to work in team, having good organisational skills, able to prioritise workloads and good communication skills.

The next step is to advertise the vacancy. There are traditional ways of advertising and more modern ways mainly Internet based methods as I will explain. The traditional ways of advertising a vacancy is in the local newspaper, the local shops in their windows, posters, career fairs and word of mouth. The more modern Internet based ways of advertising are advertising on your own website, on job websites or by web advertisement.

After adverting the vacancy to reduce time and costs in advertising it may be more suitable to find an appropriate candidate internally. The advantages of finding candidates could increase motivation to work, opportunities for promotion will attract better staff to join the business, internal candidates are familiar with organisation and know most of the training and relevant information about the business. Also the candidates are known to the business meaning other workers have a existing working relationship with them.

However there are disadvantages to finding candidates internally such as promotion may bring conflict, which could result, to workers leaving and an unhealthy work relationship. This also creates another vacancy that needs to be filled and also promoted employees may be expected to pick up a job without adequate time or training.

You could also find candidates externally through schools, colleges and universities, job centres, employment agencies, recruitment consultants, advertisements in newspapers and professional journals.

The advantage of finding candidates externally is that you have a wider range of applicants, there may be more suitable applicants and candidates may contribute new ideas to the organisation.

Disadvantages of finding candidates externally is that is more expensive, new employees may need training and time to create a good working relationship with the employer and also external candidates are more aware of the job market.

The next step is short listing. When applications have been received such as paper based curriculum vitae, application forms and online curriculum vitae and application forms. The most suitable candidates for the next stage must be identified. Candidates are short listed if they meet agreed criteria’s such as qualifications and experience, which is in the person specification. An impressive job application may help a candidate to get on the shortlist. Once a short-listed has been created the references are checked to confirm the list.

The next step is to interview the candidates on the short list. When interviewing applicants you need to look at employability skills such as suitable qualifications, experience, knowledge of your products, being able to meet targets and the ability to observe a raise standards.

Staff are an important part of every business. Keeping staff is very important for a business. This is known as staff retention. Retention is keeping employees at the workplace for as long as possible to benefit from their experience.

Also if an employee joins the business and then decides to leave quickly the business has to go through the recruitment process again which costs time and money. They try to avoid this as it costs lots of money and also staff can begin feeling fed up and unhappy as they may have to do extra work until a new employee is recruited which could take time.

Business have a measurement to work out how long staff are staying within the business and are able to work out targets to maintain a trend. The key measurement used is known as staff turnover where the number of staff leaving is worked out as a percentage of all employed staff of that year.

This is how the percentage is worked out:

Number of staff leaving in a year

Average number of staff employed in that year

This helps the business to monitor trends to see how many employees are leaving and to see if there is a problem with their human resources and what could be done to improve it.

Tom improve staff retention rates the business can offer pay rises, praise to the employees, promotions, bonuses, discounts to their products and services, more holiday allowance and giving workers to chance to earn more money by offering overtime.

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