Communication and professional relationships with children, young people and adults Essay

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Communication and professional relationships with children, young people and adults Essay
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  • University/College:
    University of Arkansas System

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 2665

  • Pages: 11

Communication and professional relationships with children, young people and adults

Principles

Effective communication is the key for developing and maintaining positive relationships with others. It helps build trust and encourage others to seek advices and share relevant information. We can strengthen or weaken someone’s trust in us by what we say and do. To strengthen a relationship, be honest and open with them, and try to understand their point of views. Help develop a relationship with children by doing things that build their trust in you. This will show them how to trust others and behave in a way which helps others trust them.

Communication is a two way process and it is an active process that involves listening, questioning, understanding and responding. How we listen to others is just as important as what we say to them. The most effective form of listening for building good relationships is empathic listening. empathic listening means listening with the intention of really understanding what the other person means and how the other person feels. make an effort to see things from their point of view, they will feel supported and understood, and are much more likely to open up and tell us about what’s happening in their lives and how they feel. Effective communication is not just about the words we use, but also about the way we are speaking and the body language.

If we all use effective communication, we are more likely to communicate information to one another if we have positive relationship. Misunderstandings always lead to bad feeling and resulted in people reluctant to give beneficial support.

The principle of relationship building with children and adults are that if others are comfortable in our company, they will be more likely to communicate effectively. To build a positive relationship, mutual respect is essential. Respecting others means being considerate towards them, thinking about their feelings and accepting that they may have different views and opinions to you. When you take all consideration to respect people, they would in turn respect you.

Good relationship also involves giving to others, for example, your time, consideration, kindness etc. When we give, it’s most likely that others will give back and it’s a mutual benefit. Mutual benefit is about two people will try to find a way to cooperate with each other because they want each other to benefit and keep the good relationship last. It may not always be easy to find a way that works for both people, but if we take the time to understand each other, we are more likely to find a solution.

Take time to listen to others. Focus on what they are saying to show that you are interested and respond appropriately. Tune in to their body language to try to work out what they are feeling and expressing. Try to see things from their point of view. Understanding make others feel comfortable around us. We can help children to understand that everyone is different and everyone see the world in different ways. If they accept and learn to value these differences in others, they are more likely to develop good relationships with others. In addition, the differences between the people in these relationships will inspire them to open their minds to creative ideas and new ways of thinking, and this build and strengthen a relationship.

In order to adapt our communication effectively, we need to understand who we are talking to and in different situations. The context of our communication makes a difference both in the way we engage with others and in the way they interpret our communication. Hold conversations at the appropriate time and place. Formal occasions like ceremonies and business presentations require more formal language and dress. Informal occasions like hanging out with your family or friends allow you to be more relaxed and casual. Jokes and slang words exchange with friends may not be appropriate at the work place or in school.

Know your audience, think about cultural and language differences. Language and the meaning of words have different meaning in different culture. Slang words can be normal in one culture can be offensive in another culture. However, the spoken word is not the only way in which we communicate to each other, it’s also the way we respond to others via email, notes, letters, phone messages and text messages. These non-spoken forms of communication can be an issue if they are misread by others, therefore they require a conscious choice of words.

We also need to consider the words we choose base on the audience’s age, education, background and literacy level of the person we talk to. Use appropriate words that they can understand so they may be find more easier and comfortable to connect and communicate with us.

Body language can be interpreted differently in different situations and different culture, for example, eye contact is generally a good way to connect with the person we are talking with, but in some culture, it’s not polite to so.

Skills

Effective communication is a vital part of a Teaching Assistant’s role. It’s essential to send the right messages across to prevent any misunderstanding and offending others’ feelings, especially children learn to communicate through the responses of others. To be able to have effective communication with children and young people, listening and building empathy are two of the essential skills for communication. Actively listen to the child that are trying to talk to you and make eye contact in a calm, open, non-judgemental, non-threatening way and use open questions to acknowledge what had been said. Make them know that you are interested in what they have to say and make them feel their contribution is valued. When they are talking, give them sufficient times to process their thoughts and opportunities to express themselves. Some children need a little bit of confident to speak up and by given some time to ‘warm up’, they will be able to do so.

Be able to adapt styles of communication to the needs and abilities of children and young people who do not communicate verbally, or communicate in different ways. For example, spoken language, visual communication, play, body and sign language, information and communication technologies to meet the needs of the individual child or young person and their families and carers.

Children should feel relaxed and comfortable in school to be able to have effective communication. We should encourage them to ask questions and put their ideas forward, as communication is a two-way dialogue and process rather than a one-way flow of instructions. This can in turn build respectful, trusting and supportive relationship with children and young people.

To have a positive relationship with children and young people, we will need to adapt our behaviours and communications accordingly. Different ages of children will have different requirements. Younger children may need more reassurance, more cuddle and physical contacts while older children want more space to be independent and help and support to lead them on the right path. While dealing with children in a variety of different situations, we must also consider the individual needs of the children. Some children will need us to be extra patient for them to get a word out. They might be feeling anxious or nervous and need to take their times to ease themselves before speaking up. Or some children require a one-to-one dealing only they are comfortable to talk to the adult.

In order to build an effective communication with children, the behaviour that we need to adapt are, tones of voice, gestures, body language, eye contact and showing respect. Although these behaviours are also similarities when communicating with adults, however, when communicating with children, we need to do so at the child’s own level, be very clear and unambiguous in what we say. Asking question to check understanding, by showing understanding of the importance of giving attention so that the child feels that their contributions are valued and boost their self-esteem. Take time to listen to them and give them opportunity to encourage them for communication. Showing understating of the importance for them to express themselves and to be heard so that they will be able to express themselves with ease and in their own manners, words and time.

When communicating with adults, we need to be respectful and consider their point of views, needs and preferences. Use method that appropriate to adult than the methods that we use in children. We may have higher tones when speaking to a child and making funny voices to attract the child’s interest, we may not do so when communicate with an adult. We also need to show understanding and respond positively to their views and suggestions, give information when requested. Ensure to them that there is organisational policy with respect to confidentiality and the exchange of information, importance of the confidentiality of shared information. Clarify any uncertainties in understanding. When communicate in an effective way we will build and effective and positive relationship with children, young people and adults.

It’s also important to adapt our communication style to meet the needs of other adults in a fair, non-judgemental and effective manner. For example: 1. someone who speak English as an additional language – We may need to speak slowly and repeat what we are saying and check their understanding. Or we may need to provide a interpreter if the information is difficult to convey. 2. Someone with a hearing impaired – make sure to face the person when speaking to them and make eye contact so that they can lip-read. We may need sign language or someone who knows sign language to communicate with them. 3. Someone who has special needs in communication – speak clearly and slowly or use visual aid such as pictures, photographs, objects, symbols, written words and flashcards to make them more easier to understanding. Being sensitive and considerate to potential difficulties in communication is essential. It’s important to be aware that people are different, many are come from different culture and adult can find communication difficult. Always respect others and their point of views and never make assumptions and come to the conclusion of what others are trying to communicate with us.

There will always be a time when you disagree with somebody, they’re often inevitable. When disagreements build, conflict occurs. Managing conflict require skilful techniques. These techniques helps dealing with disagreements and the way we cope with it is important.

Often disagreements are down to lack of communication with others and as a direct result of misunderstanding. Always clarify the issued at hand and try to resolve the situation as soon as possible. The longer a problem is allowed to go on, the more difficult it will be to resolve it. This could resulted in bad feeling for each other. When a disagreement arise with children, where they are being disobedient, we would have to point out the boundaries and explain in a calm but firm way that it is not wise to cross the boundaries. Sometimes adults may not have the same ideas and has their own perspective on what has caused the conflict. It is best we deal with the conflict with calmness, listen carefully to their point of view and politely put forward our point of view or may need to work alongside other to explain why things need to happen in a different way in school. If necessary take time to make an appointment with the parents or carers to discuss situation in further details to clear out any misunderstanding. Sometimes certain situation can be sensitive, always deal with the issues not the emotions and the people involved. We can also deal with a difficult situation with positive body language, approach and speak in positive manners, remain calm and polite to make others feel ease and willing to resolve any disagreement.

Regulations

Anyone who work with children in any setting need to be aware that all information must be treated confidentially as stated in the Data Protection Act 1998. It is important that all member of staff must be familiar with the legislation and follow the guidelines. The Data Protection Act 1998 is the law that protects personal privacy and upholds individuals’ rights. The act also gives rights to the people the information is about. By law, everyone in the workplace must follow the rules set out in the act and help to protect individuals’ rights. When working in children’s setting, there is certain information that has to be gathered in order to work effectively. However, we can only ask for information which is directly relevant, such as: health or medical information

records from previous schools
records for children who have special education needs.
Contact number and address

The act helps to make sure that the information held on computers and in some paper-based systems is managed properly. We must protect personal information by following the eight principles of good practice: processed fairly and legally

processed for limited purpose and in an appropriate way
relevant and sufficient for the purpose
accurate and keep up to date
kept for no longer than necessary
processed in line with the individual’s right
kept secure
only transferred to other countries that have suitable data protection controls

Confidentiality is important within the school. All records are stored safely so that access is restricted to only those who are involved. We should not pass on information without following the correct procedures. It can have a serious impact on parents and their children. We are abusing our profession position by betraying their trust.

It is essential that we reassurance parents that all of their information is kept in confidential manner. Assure them that information will not be discussed with anyone. If for some cases, information of a child needs to be share with other professional such as the social service, parent consent would need to be given. Although not all information is confidential. There may also be cases where information on pupils need to be accessible to all staff, for example, where pupils have specific medical conditions such as asthma, so that all staff are aware of these pupils.

As a matter of good practice practitioners should inform children, young people and families about their service’s policy on how information will be shared and seek their consent. All information is strictly confidential except if we are made aware of the child’s situation that may or has caused harm to them. For example: when we suspect that the child is being abused

when there has been an injuries, illness or similar manner that medical staff need the information on how it might have happened the child is at risk of a sexual abused

We should at all time let the individual knows that we will not be able to keep confidentiality if they disclose something which we cannot keep to ourselves for these reasons as a safeguarding and the welfare of the child.

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Communication and Professional Relationships with Children, Young People and Adults Essay

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Communication and Professional Relationships with Children, Young People and Adults Essay
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  • University/College:
    University of California

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 2235

  • Pages: 9

Communication and Professional Relationships with Children, Young People and Adults

Unit 301 – Communication and professional relationships with children, young people and adults. 1.1 – Effective communication is important in developing positive relationships with children, young people and adults because it ensures strong relationships between on another and helps create a positive working environment. By demonstrating and modelling effective communication skills with others you will create positive relationships. It is important that we know how to communicate to one another in a polite, friendly manner even in moments of stress. If we have positive relationships with children, young people and adults we are more likely to communicate information to one another. By thinking about the different ways we can communicate to each other this will ensure positive working relationships are carried out. 1.2 – If we can ensure children, young people and adults are comfortable in our company this will encourage relationship building.

It is important that we build on positive relationships with one another to create a friendly, happy and positive environment to work in. Children, young people and adults can pick up on unfriendly or negative atmospheres so by ensuring that we are relationship building with one another and are creating positive relationships through effective communication the whole setting will benefit. There are a few key points that ensure a positive relationship. These include; Effective communication, Being considerate, Maintaining a sense of humour, Showing respect, Remembering issues which are personal to them, Taking time to listen to others and Being clear on points. All of these key points will help build positive relationships with others. 1.3 – When working in different social, professional and cultural contexts it is important that we learn how to adapt the way we communicate in different situations. When working with others it is important that we consider the context in which we are working. For example, if I was in a meeting I would use more formal language and behaviour.

If I was communicating with a parent it would be more informal and more personal. It is important that all practitioners are aware of different types of communication with adults. For example, if I had a professional conversation over the phone, I would ensure that I listened well, I was attentive and responded well when speaking to the other party. When dealing with other professionals there will be meetings and discussions as well as more informal communication at times. On some occasions non-spoken forms of communication can be an issue if they aremisread by others. For example, how quickly someone responds to an email or phone message. It is also important that we are aware that different cultures will have their own norms of behaviour which will extend to gestures, body language and eye contact. 2.1 – In order to have effective communication with children and young people you need to demonstrate a number of skills. Children learn to communicate through the response of others:

If they do not feel that their contributions are valued, they are less likely to initiate communication themselves. Whilst communicating with children and young people it is very important that you make eye contact and actively listen. Body language is extremely important. When interacting with children and young people you should get down to their level. Children are aware of facial expressions and how approachable you are. It is important that we as practitioners smile and react in a positive way to what children are saying.

It is important that we allow children the chance to communicate and make sure that they are given sufficient opportunities to talk. As practitioners we should always react and comment on what children and young people are saying. On some occasions you may need to repeat back to pupils to check our understanding, particularly if they have used incorrect language. One of the main skills is to always be interested in what children have to say and ensure we respond and question children to maintain conversation.

For children to be able to communicate effectively we should encourage them to ask questions and put their ideas forward. 2.2 – In order to build relationships with children, you will need to adapt your behaviour and communication accordingly. By effectively communicating and interacting with children of all ages, cultures and abilities it will help them feel secure and valued. A) It is important that you adapt the way you communicate when interacting with children and young people of different ages. When interacting with younger children they may need more reassurance. They may also need to have more physical contact as a result. Children of different ages will require varying levels of attention. It is important that we know how to adapt our vocabulary and we consider how to interact positively with children and young people as we listen and respond to them. B) When working with children you will be dealing with children in a variety of different situations.

It is important that we adapt our verbal communication accordingly. For instance, if a group of children and me are carrying out acircle time activity it is important that all the children are engaged and focused and that I have dealt with any distractions before they interrupt my activity. However, when talking to children in more social situations such as lunchtime or free play, it is important that we use this time to create and develop positive relationships with children, although we should always speak to them in a way which maintains the relationship of professional carer to child. C) When working with children who have communication differences it is important to ensure care and sensitivity.

Some children will need to take their time and may feel under pressure when they are speaking. It is very important that we adapt the way in which we communicate accordingly to the child’s individual needs. Some children may not have many opportunities to speak, or may be anxious or nervous. If they have a speech disorder, such as a stammer, or conditions which make communication difficult for them, they should be allowed to take their time and not feel rushed. It is important that we try not to fill in words for them or guess what they are going to say, as this may add to their distress. When working with children who have communication differences you may need additional training such as makaton or sign language.

This is so you are able to communicate effectively. In some cases where children have special educational needs you may need to have additional equipment in order to communicate with one another. 2.3 – When communicating with adults and with children there are many similarities, always maintaining eye contact and interest, responding to what they are saying and treating them with courtesy and respect.

However when communicating with children it is very important to maintain the relationship of carer to child and what this means in a preschool setting. Children will always see adults as carers no matter how well you get along with one another and we have to ensure that our relationship with them will always be on a formal basis when in school and out. When communicating with children we need to be clear so they understand what is expected of them and so they can learn to communicate themselves.

When communicating with children it is important that the vocabulary and verbal expressions we use are at the right level for all children. It is also very important that we as carers do not encourage physical contact when communicating with them. It can be very hard to avoid this with young children as they will often initiate hugs. In this situation it would be inappropriate to tell them not to. However we should not offer physical contact with children or be overly physical with them at any time. 2.4 – There are many ways in which we can adapt communication to meet different communication needs of adults. It is important that we are sensitive to the needs of other adults, particularly if they have communication difficulties.

It is important that we adapt the way we communicate. Sometimes we will do this without even realizing. For example, if I am speaking to a parent or carer who has a hearing impairment, I will make sure that I am facing them and I am making eye contact so that they can lip read. It is important that when working with adults that have communication needs we observe, reflect and adapt our means of communication. If a parent speaks English as an additional language (E.A.L) we may need to have a translator and meet together if the information we are communicating is complex or difficult to convey. 2.5 – When managing disagreements, it is important that we do so carefully so that bad feelings do not persist afterwards.

In many cases, disagreements are down to lack of communication or miscommunication with others. Poor communication can cause conflict within in certain areas, between carers and children and young people and between carers and adults. The best way to resolve areas of poor communication is to discuss them to establish a cause and then find a way forward together. The important thing to do is not to ignore the problem or talk to everyone else about it except the individual concerned. Sometimes adults may not have the same ideas about the purpose of an activity or meeting, or come with a different idea in mind. It is important to always clarify the aims of what we are there to do and why.

Different values and ideas can cause disagreements between parents and settings. It is important that we work alongside parents and explain or clarify why things need to happen in a different way at nursery. Sometimes adults can act in an aggressive way if they are not sure about what they are doing or lack in confidence. It is very important that we are sensitive to this and offer encouragement and support. 3.1 – In settings we ask parents and carers for a variety of information so that we are able to care for children as effectively as we can while they are with us. These records include Record of information, Health and medical records and records for children who have special educational needs. These records are confidential and are only used for the purpose for which it was gathered. If theinformation needs to be passed on to others for any reason, parental consent will need to be given. This is asked for when a child starts nursery and their parent or carer will fill out a consent form.

This information is confidential and can only be shared with people with a right to access it. For example, the child’s key worker, line manager or an external agency. The Data Protection Act 1998 is a legislation that all child care settings must adhere to along with Every Child Matters. Within Peter Pan Nursery we ask all parents to sign a consent form which allows practitioners to take photographs for the evidence of the child’s development and for displays. It is very important that all practitioners are aware that you should not pass on any information about the child or their family to other parents, other professionals unless their parents have been consulted or visitors. 3.2 –When all parents / carers hand over the child’s record of information, health and medical records and any records of special educational needs we ensure that they are aware that all this information is kept in a file which is in a locked cabinet in the office and is confidential.

We make all parents aware that the only time any information is passed on without the parents’ consent is when we feel that the child may be in need, if the child is at risk or is being abused. Also if the child has any medical conditions then certain information may be passed on to other carers.

For example, if a child has asthma or epilepsy. At Peter Pan Nursery we have information boards in each of the units displaying photographs of children with their medical conditions or allergies in an area of which only carers can access. 3.3 – At Peter Pan Nursery we have a policy in place called ‘Whistle blowing’. This means that if you think there is a suspected case of child abuse or if you think a child or young person is at risk or a practitioner is behaving in an unusual way then it is important to blow the whistle and tell the line manager. If another practitioner confides in you, it is important to remember that there are situations in which you may need to tell others. It is very important that if a child, young person or adult confides in you, you must at all times tell the individual that you will not be able to keep confidentiality if they disclose something to you in which you cannot keep to yourself for these reasons.

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Communication and Professional Relationships with Children, Young People and Adults Essay

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Communication and Professional Relationships with Children, Young People and Adults Essay
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  • University/College:
    University of Chicago

  • Type of paper: Thesis/Dissertation Chapter

  • Words: 949

  • Pages: 4

Communication and Professional Relationships with Children, Young People and Adults

1.1 – The importance of effective communication in developing positive relationships with children, young people and adults

The importance of developing good relationships with children, young people and adults alike cannot be stressed enough. It is vitally important that we demonstrate and model effective communication skills with positive interactions as children are more likely to respond favourably to this. We must know and understand the boundaries of passing on information whilst observing school policies and confidentiality. We must continually check and process our information in moments of stress or excitement so that the children understand our expectations. In a way we should ‘practice what we preach’ or children will find it hard to understand acceptable boundaries.

The element of trust must be gained, for without this it is difficult to envisage any real positivity or respect to be formed. In all cases good listening skills are equally important. Particularly with children it is not good practice to simply tell children what to do. Allowing children to talk and responding on their own language level will help them feel their views are valued and will improve their own self-esteem. If a child is perturbed or upset, it is not always easy to find an instant or easy solution, so the more we let them talk and choose our replies carefully (and this may be very little dialogue from us) the more we will gain their trust. I have personally found it good practice to physically be on their level whether teaching or dealing with any problems they may be experiencing.

It is particularly important that older children and teenagers are allowed to be heard and express themselves. We may not entirely agree with what that have to say but our attention is vital if they are distressed in any way. Again, it may be good practice to go away and reflect on their views rather that go in ‘gung ho’ and say something we wished we hadn’t, thus damaging their trust in us. If we relate well to others the message we send out will be positive, otherwise communications can break down and it can lead to bad feeling.

Developing a good working relationship with adults within the school environment relies on adopting a professional approach. It is important to be thoughtful and choose words carefully, particularly when there are cultural differences. It’s important to listen and be empathetic to parents and guardians. This will help us understand concerns and reassure them wherever possible. A positive approachable attitude will encourage positive relationships, whilst we must always remain professional and follow school policies and procedures. We can provide information on the social welfare and any physical needs of their children. As a mediator we can pass relevant information to the class teacher or line managers. Although we may occasionally liaise formally with parents, it is more often less so.

1.2 – The Principles of relationship building with children, young people and adults

The key principles are:

• Effective Communication. The main area for developing positive relationships, this covers many different forms of communication • Showing respect. We have to listen and be respectful to other people, be courteous by remembering names and how we address them. It is important to respect and acknowledge different cultures and people with different beliefs. • Being considerate.

We need to think about why a person may be acting out of character as they may be under pressure before we respond to them. Consider their feelings and the position they may be in. • Remembering issues that are personal to them.

It’s good to remember personal information about colleagues or parents and use them in a positive and not intrusive way. We can ask about their siblings, or other family members. Remembering birthdays and possibly asking parents how their older children are enjoying high school. • Taking time to listen to others.

If people confide in us we must take time to listen and show that we are interested, particularly if they require advice or help. We need to then respond in appropriate manner. • Being clear on key points.

We must be clear when giving information or instructions in conversations. It is good practice to ask the other person to repeat back our requirements so that they have understood us correctly. • Maintaining a sense of humour.

Throughout our important school work and life it is important to inject humour at appropriate times too. It can be a good icebreaker or way of relieving stress and relaxing a situation.

1.3 – How different social, professional and cultural contexts may affect relationships and the way people communicate

We can adapt the way we communicate in different professional and cultural situations. I would use more considered and formal language automatically. If it was a meeting or discussion I would consider both my approach and responses, use positive body language and be attentive at all times. I would dress accordingly depending on the formality of the meeting or course. I try to respond promptly to telephone and email messages. I tend to keep communication with those of a different culture as formal as possible until invited to be less so or a good rapport is attained.

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